Customer Service Medical Receptionist
Resume:
Simone G.Sharpe
************@*****.***
Job Objective
Secure a medical receptionist /admitting position / Sterile processing Tech. that requires strict attention to detail, professional, Friendly demeanor, great customer service, Innate ability to organize with strong written and oral communication, to become an effective member of the team Summary of Qualifications
In office/ Remote ready, adept in all areas of office procedures, Advanced with multi-line phones, Customer Service, Conversational Spanish, EMR,Medaxion, Epic, for Retrieving Medical Records, Scheduling, Patient follow up, Payments, Insurance Verifications & Authorizations. CPT Codes,Advanced with spreadsheets, Microsoft Office, Excel, Word, Quick Books, with CPR Instructor, Hospital sterilization, Shipping/Receiving, Purchase orders, Accurate Record Keeping. Professional Experience
12/23- present - Medical Reception/Admitting
Mission Valley Heights Surgery Center
Check patients in, charting, payments, heavy phones, Medical Records, scheduling.
2/23 -11/23 - insurance verification/ Dispatch
Auto Glass Now
Contacting new customers, verifying insurance, Scheduling, Data entry, Heavy telephones. Accurate
Record keeping.
7/22 - 1/23 - UPS- Administrator/Driver
Answering phones, Dispatch, Assign teams and Schedule. Handle complaints, take messages for my division. Deliver packages.
3/2020- 4/2022 - Medical Receptionist/Billing - Anesthesia partners- Houston, Tx Greet all Guests to the office, Very high volume of incoming calls, Process high volume of payments, Insurance Verifications,MedicalRecords/Medaxon, Epic. EOB’s, Sort & Distributed Mail, All office procedures. Maintain Deliveries, Stamp Machine, Copiers, Update patient Demographics Maintain payment logs, Scheduling, Quotes for Pre-Surgery Anesthesia Quotes. Schedule Meetings,Travel Itineraries.
5/2017 - 1/20 - Reception/Account Manager- Call Experts, Charleston SC Answer very high incoming call volume, Hospital, Kroger, grocery & Retail Stores, book hotel and vacation rentals. Take and forward messages, appointment setting, travel arrangements, Supply appointment reminders, backup and update files and manage all the medical accounts, accurate message taking, sort the mail. Maintain accounts. 01/2012 - 4/ 2017 – Office Manager-Chameleon Medical LLC, Rockaway, NY Provide customer service to over 300 clients daily,Receive inventory, stock and maintain records for reorders. Opened new accounts and provided daily customer service,scheduled and maintained vacation and sick leave. Maintained appointment calendar for CEO, Set up meetings & conferences, Arrange all travel Itineraries, Payroll. Operating room Sterilization. 06/2000 - 12/2011- Unit Clerk – Naval Medical Center San Diego, San Diego, CA Reception/Administration in Same Day Surgery ward.Staffing coordinator, Heavy Medical Coding/Charting, Admissions, Discharge and Patient transport. Computerized Surgery Scheduling, O/R Sterilization, Appointment setting.Answer and transfer calls throughout the hospital. Communicate with Physicians/Surgeons, Managed/Ordered all supplies. 02/1999 - 03/2005 -Reservations/PBX Holiday Inn - Bayside. San Diego, CA
Answer incoming /internal calls, Schedule and Book Reservations, Data Entry, Dispatch, Concierge back up.
Education
Ashworth College
Hospital Sterilization - present / online
Highschool - Samuel F.B. Morse High
6905 Skyline Drive, San Diego CA 92114
From 9/ 1979 to 6/ 1981
Ashford University/Online - Healthcare Administration, Phlebotomy, Medical Assisting, Billing & Coding,
Certification- Medical Assisting/Phlebotomy, Edutek Professional College, San Diego, CA
Certification – Healthcare Administration, Billing and Coding, Nordstrom Business Institute, San Diego, CA
Course work in HealthCare Administration, Ashford University, San Diego, CA - Online
Additional Skills and Accomplishments
Special Customer Service Training, Naval Medical Center, San Diego, CA 2018
Certified in CPR, / CPR Instructor, American Heart Association, San Diego, CA 2018
Awarded by California State Assembly, 78th District- Shirley Horton, S.D., CA 2017 (Volunteer Work)
Awarded by California State Senate, 40th District- Denise Ducheny, S. D., CA 2017 (Volunteer Work)
Awarded by County of San Diego, 4th District- Ron Roberts, S.D., CA 2017 (Volunteer Work)
(References available)
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