Customer Service Administrative Assistant

MC

MEGAN COOK

********@*****.*** 319-***-**** Ankeny, IA 50021

Professional with 10 years of experience excelling in relationship building, hospitality, and customer service. Known for exceptional time management and professional communication skills, consistently maintaining data accuracy and exceeding goals. Passionate about fostering positive interactions and delivering top-notch service. Detail Oriented (Expert)

Professional Communication (Expert)

Excellent Customer Service (Expert)

Time Management (Expert)

Relationship Building (Expert)

Product Knowledge (Expert)

Active Listening (Expert)

Organizational Efficiency (Expert)

Team Collaboration (Experienced)

Reporting Accuracy (Expert)

Work Ethics (Expert)

Punctuality (Expert)

Mercy College of Health Sciences Des

Moines

Administrative Assistant

12/2023 - 08/2024

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records. Composed letters, memos, reports, emails, presentations and other written correspondence as required by management.

Saint Ambrose Cathedral Des Moines,

Iowa

Administrative Assistant

12/2021 - 12/2022

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Bankers Trust West Des Moines

Bank Teller & Administrative Assistant

10/2020 - 09/2021

Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Jackson Healthcare Alpharetta, Georgia

Corporate Guest Services Coordinator

07/2017 - 03/2020

Coordinated guest services for VIPs, significantly enhancing visitor satisfaction and operational efficiency.

Handled sensitive situations discreetly while maintaining utmost respect for visitor privacy concerns.

Made sure each visit to Jackson Healthcare was a positive one. Summary

Skills

Experience

University of Iowa Iowa City, IA

Bachelor of Arts in Journalism and Mass Communications 05/1998

Chi Omega Sorority - Rush and Social Chair

Service Excellence Award, 10/01/18, Recognized for outstanding performance. Education and Training

Accomplishments

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