Customer Service Representative

CL

CORNELIUS LLOYD

**************@*****.*** 727-***-**** Pinellas Park, FL 33713

Summary

Results-oriented customer service representative motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.

Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at dealing with all customer situations with great attention to detail and organization skills. Resourceful and outgoing professional with training in microsoft POS software. Strong team player committed to assisting co-workers and management with all activities necessary for store success.

Skills

Product Knowledge

CRM

Merchandise restocking

Money Management

Customer Service

Customer greeting

Cash drawer balancing

Cash register operation

Experience

SUBWAY®Restaurants St.petersburg, FL

Customer Service Cashier

08/2018 - 03/2019

Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals. Redeemed coupons and cross-sold products to maintain customer satisfaction levels. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Processed credit card, EBT and gift certificate payments in electronic computer systems. Answered phone calls to assist customers with questions and there orders. Macy's St.petersburg, FL

Customer Service Representative

09/2017 - 04/2018

Assessed customer needs and upsold products and services to maximize sales. Set up and activated customer accounts to maintain QA satisfaction levels. Delivered service and support to each customer, paving way for future business opportunities. Answered customer questions and addressed concerns, resulting in 30% reduction in complaint calls.

Education and Training

Boca Ciega High School Gulfport, FL

High School Diploma

05/2007

Everest University - Clearwater Clearwater, FL

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