Customer Support Data Entry

Location:

Atlanta, GA

Posted:

October 03, 2024

Contact this candidate

Resume:

Takila Broadnax

Atlanta, GA *****

******@*****.***

+1-404-***-****

Seeking a position as Customer Support in a reputed organization where I can utilize my knowledge, experience, promote growth, stability, and opportunity for advancement.

• Customer Support

• Loan Document Review

• Proficiency with 1003 URLA

• Compliance

• Encompass

• Proficiency with Microsoft Word, Excel, and Outlook

• Data Entry (2 years)

• Professional demeanor

• Typing (50 wpm)

• Mavent report (2 years)

Work Experience

Domestic Sorter

DHL E Commerce Distribution Center - Atlanta, GA

October 2022 to Present

• Sort mail in proper location to go to destination.

• Filled Time Clock Adjustment forms for employees that need time adjusted.

• Escorted un-TSA employees on and off the floor.

• Manifest mail before sorted for outbound (out of town). Customer Service Representative

Aston Carter - Atlanta, GA

January 2021 to October 2022

• Answered incoming calls.

• Explained the difference in health care insurance.

• Created tickets when accounts were cancelled, enrolled or inactive accounts.

• Helped customers understand when their accounts get ROPD or inactive. Disclosure Desk Wholesale

Equity Prime Mortgage - Atlanta, GA

January 2016 to November 2020

· Communicate with brokers on behave of the clients.

· Reviewed loan documents to move to underwriting.

· Worked on COC and CD before the closing date.

· Making sure disclosures comply per each state regulations. Food Preparation/ Customer Service

HMS Host - Atlanta, GA

July 2013 to September 2015

· Welcomed customers that entered or walked by.

· Clean and keep front cooler rotated and organized

· Prep food

· Cash handling

Education

High School Diploma

Ronald E. McNair High School

2010

Skills