Customer Service Entry Level

PATRICIA LIGHTNER

Phone: 520-***-****

Email: *************@*****.***

Address: **** * ***** ******, ******, 85711, AZ (US)

PROFESSIONAL SUMMARY

/Objective A respectful professional

able to adapt to changes keeps up with deadlines

is seeking an entry level Customer Service and Book keeping Positions

EXPERIENCE

October. 2021 - October.2023

TEMPE AZ

CUSTOMER SERVICE & CREDIT DEPARTMENT

Follow established Provide excellent customer service

responding promptly and professionally to inquiries

Handle incoming calls from customers regarding billing issue

Handled proper escalation of unresolved issues to the appropriate internal teams

Handled proper escalation of unresolved issues to the appropriate internal professionally to inquiries

Provide excellent customer service to all professionally to inquiries Check customers info with credit bureau to see if all matches and to see if I was able to get them approved

Apr. 2018 - Feb. 2019

Tucson, AZ

Tech support & CS, VXI Global Solutions

Responsible for taking incoming calls from users and generating an activity report.

Accumulated a call resolution rate of 95 percent

Assisted in developing call center support protocol policies for all support technicians

Collect customer feedback and made process changes two exceeded customer satisfaction

October. 2016 - Sep. 2017

Tucson, AZ

Collections department, Citi Bank

Tucson

Demonstrated mastery of customer service call script within specified timeframes.

Maintained up-to-date records at all times. Assisting clients with all Citi Costco and bank cards portfolios.

Collections delinquent accounts while assisting them with alternative payment options.

Negotiation and finding the best solution

while taking in consideration with company and client

June. 2013 - April. 2015

Tucson, AZ

team member performing cashier duties, product assistance, cleaning, Walmart

•Maintained up-to-date knowledge of store policies regarding payments

•returns and exchanges

•Prevented store losses using awareness

•attention to detail and integrity

•Cross-trained and provided back-up for other customer service reps when needed

•Worked as team member performing cashier duties

•Resolved product issues

•Expressed appreciation and invited customers to return to store

September. 2012 - June. 2013

Tucson, AZ

Pharmacy & CS

•Collected customer feedback and made process changes to exceed customer satisfaction goals

•Provided accurate and appropriate information in response to customer inquiries

•Made reasonable procedure exceptions to accommodate unusual customer requests

•Built customer loyalty by placing follow-up calls for customers who reported product issue.

•Properly directed inbound calls in phone queues to improve call flow

EDUCATION

DIPLOMA

•Lowell High School,

•National American University, Rapid City, SD

SKILLS

Complex problem solver detail - oriented

MS work, excel, Power Point, windows XP

Assisted with Payroll and scheduling with on board paperwork.

Skillful Experienced

Experienced

Experienced

General ledger account Skilled multitasker Communication and listening

Time management

Skillful Experienced Experienced

Experienced

LANGUAGES

English

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