Sam's Club Member Services

Tasha York

*** ********* ****** ***. *

Columbus, IN 47201

1-812-***-**** (Primary Cell Phone)

*************@*****.***

(I Speak, Read, & Write Fluently in English. I am Authorized to work in the U.S. for any employer.)

Hard-Working*Dependable*Trustworthy

Work Experience:

MSP-Member Specialist Position

Sam’s Club- Columbus, IN

January 2024-September 2024

RESPONSIBILITIES:

● Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.

● Provides member services by: maintaining exit areas; reviewing member receipts; acknowledging the member and identifying all of the members needs; assisting members with purchasing decisions; and assisting members with locating merchandise.

● Provides member services by: maintaining self-checkout area; resolving member issues and concerns; and always promoting Sam's Club products and services.

● Providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area.

● Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.

● Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.

● Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

● Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

● Filled in any department that was short handed: curbside, cafe, carts, merchandising, janitorial, team leader…

Remodel Crew-Temporary Assignment

Walmart - Columbus, IN

August 2023 to November 2023

RESPONSIBILITIES:

Everyday it was something different. It was very fast paced, crazy, fun, and to say the least-always changing! At the end of the shift or workweek-it would all fall into place beautifully! The overall outcome of what teamwork is supposed to be and look like, is absolutely phenomenal! You obviously have to follow what your manager says to do, and then stop doing that, to go to something else, and then get back to the original assignment before the shift ends. I learned some good tips on how to read the plan-o-grams, modules, and schedules! The main factor to making each day successful was being patient, and keeping the flow of communication going!

Assistant Manager

Murphy USA - Columbus, IN

April 2023 to August 2023

RESPONSIBILITIES:

● Providing each Customer with a personal, prompt, efficient, and courteous experience.

● Responding and resolving customer’s requests, needs, and concerns.

● Assisting customers with purchases and fuel transactions.

● Operating cash register/Cash handling.

● Operating Lottery Machine.

● Ensure fuel and merchandise is stocked and available for customers.

● Maintaining a clean and safe environment!

● Supporting the Store Manager in all store operations.

● Helping lead the team to exceed the store’s performance, goals, and objectives!

● Assistant to the Store Manager to complete: daily & monthly paperwork, resolve problems, review daily video, plan-o-gram compliance, inventory ordering, product counts, equipment maintenance, and training new employees!

● Performing job related duties as needed.

● Housekeeping duties amongst the property.

● Communication between shifts!

Assistant Manager

Sonic Drive-In - Columbus, IN

April 2022 to February 2023

RESPONSIBILITIES:

● Prepared Incoming Food Orders

● Customer Service

● Multi-tasking

● Teamwork

● Problem-Solving

● Temperature Logs

● Dated all food containers

● Prepped for next shift

● Frequently cleaned, sanitized, and restocked work area

● Cross-training

● Communicated with shift and team leaders

● Oversaw day to day restaurant operations

● Opened and closed restaurant

● Counted cash drawers and coordinated change orders for employees

● Answered questions from customers over the phone, via email, via text, and in person

● Managed restaurant inventory

● Coordinated schedules and assigned employees' shifts

● Trained new employees on company processes and procedures

● Kept up on current training assessments

● Stayed up-to-date on current menu deals, and New items coming up to be available

● Implemented the "Out the door, in under 4 minutes" Policy

● Upheld a high standard of customer service

● Pursued sales leads to advance restaurant growth

● Performed official money count every shift

● Maintained all operations within the restaurant

Front Counter Cashier

Donuts N Coffee - Columbus, IN

October 2022 to December 2022

RESPONSIBILITIES:

● General Housekeeping/Sanitizing

● Dishes duty and prep for the next day/shift

● Custom filling specialty requested donuts

● Filling Customer’s ordered requests to completion! To completion means: Having the correct products and amounts in proper containers, labeled correctly, priced for the cashier/customer, and have it all ready on time-even if it was impossible to do!

● Cashiering/Cash Handling

● Stocking everything daily! Food Ingredients, utensils, cups, Lids, napkins, straws, Cleaners for each station and area, dish soap, Paper towels, Toilet Paper, All size Boxes-Prefold and stack for quick grab-n-go status

● Customer Service-keeping the regulars happy and serving them correctly without a request being made

● Communication across the board 100%!

Barista Attendant/Food and Beverage Associate

The Courtyard by Marriott - Columbus, IN

November 2021 to March 2022

RESPONSIBILITIES:

● Always wear uniform

● Be polite & courteous to any and all people that are encountered

● Make fresh coffee at all times

● Take and prepare guest's food & drink orders

● Make Starbucks drinks modified to each order

● Open and close kitchen

● Change all trash bags at start and end of shift-Take out all trash to main dumpster

● Basic housekeeping duties & deep clean areas that need it

● Do all dishes

● Sanitize dining area at all times

● Stock complimentary items until 10am

● Communicate the days events at daily team meeting

● Temperature log fridge & freezers

● Date tag all opened food items

● Unthaw items for next shift

● Sweep and mop floors

● Waste log any discarded food items

● Log down any needed inventory or guest's requested items for management. Night Auditor

Sleep Inn & Suites - Columbus, IN

April 2021 to June 2021

RESPONSIBILITIES:

● 3am Audits

● Checked Guests in/out of Hotel

● Maintained housekeeping duties

● Restocked any and all areas for employees and guests in office and lobby.

● Food Service-Full Open Breakfast was cooked, and set up according to rule-book.

● Laundry duties

● Scheduling

● Housekeeping

● Inventoried

● Switchboard Phone

● Monitored Security Footage

● Up-Sold Marketplace Concessions and Mini Bar items.

● Accommodated guests as much as possible.

● CLC training

● Problem-Solving Skills acquired 100%

● Customer Relations

Welding Assembly

Austin Tri-Hawk Automotive - Austin, IN

June 2020 to August 2020

RESPONSIBILITIES:

● Welding assembly

● Made parts tags

● Completed daily check-sheets quality,parts checks, production logs, downtime tracker

● Housekeeping

● Tip changes

● 5S

● Tested parts for Sustainability, Accurate Specs, and Quality Defects

● Replenished new parts at my station-Scanned in to computer system to be able to continue production

● Learned the signs and when to call Maintenance for things not working properly. Staying on top of that before something stopped production completely was the key. Cashier

Village Pantry - Columbus, IN

November 2019 to May 2020

● Cashier- Ran Register/Gas Pumps

● Inventory

● Rang in vendors

● Stocked and cleaned all areas

● Promotional Up-Sale

● Verified and/or Corrected all Current Promotional Signs/Tags

● Food Service Certified-Made fresh deli items and donuts. (Waste log sheets, Temp/Date Check-sheets

● Key-holder-Opened and closed store

● Tobacco audits

● Customer Relations

● Trained and Proficient in using The Lotto Machine

● Submitted work orders for gas pumps

Co-Owner/Secretary

MIKE'S BIKE & ATV WORKS - Columbus, IN

September 2011 to November 2019

RESPONSIBILITIES:

● Customer Relations

● Customer Service

● Invoicing

● Scheduling

● Inventory

● Parts Ordering

● Estimates & Quotes

● Business Promoting through Advertising

Assembler/Machine Operator

Cummins-Heavy Duty Machinery - Columbus, IN

February 2006 to July 2011

RESPONSIBILITIES:

● Quality Inspection

● 5S

● Final Inspection- (Head-Line & Block-Line)

● Sub-Assembly (Head-Line & Block-Line)

● Forklift operator

● Machine operator

● Final Production Packing

● Salvage

Cashier/Food Service

Target - Columbus, IN

November 2002 to March 2005

RESPONSIBILITIES:

● Cashier

● Customer Service Representative

● Open and close or Food Station and Front End

● Food Service Handling Certification

Education:

High school diploma-Core 40

Columbus East High School - Columbus, IN

August 2000 to May 2004

Skills:

● Time management

● Food Service-Restaurant experience

● Cashiering/Cash Handling

● Quality/Quality Inspection

● Supervising/Management Experience

● POS

● Merchandising

● Food Preparation

● Coffee Shop Experience

● Team Oriented

● Production

● Planograms/Modules

● Mechanic Experience

● Computer literacy

● Writing skills

● Upselling

● Food Handling

● Night Audit

● Machining

● Customer Service-People skills

● Quality Control

● Word processing

● Manufacturing

● Microsoft Word

● Microsoft Powerpoint

● Remodeling

● Search engines

● Microsoft Excel

● Communication skills

● Front Desk

● SAP

● Cleaning-Personal and Business

● Guest Services

● Packing

● Scheduling

● Inspection

● Inventory

● Fluently Speak, Read, and Write in English

● Problem Solving

● Windows

● Housekeeping/Laundry

● Barista Experience

● Hospitality-Hotel experience

● Assembly

● 5S

● Heavy lifting

● Heavy Equipment Operation

● Administrative experience

● Assistant Manager Experience

● Typing

● Microsoft Office

● Organizational skills

● Fast learner

● Invoicing

● Forklift Operator

● Data Analytics

Certifications:

● Food Handler Certificationl

Skills Assessments-

Customer service - PROFICIENT

January 2021

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Customer focus & orientation - PROFICIENT

June 2021

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Analyzing data - PROFICIENT

August 2021

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Sales skills - PROFICIENT

September 2021

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Forklift safety - PROFICIENT

November 2021

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Protecting Patient Privacy - PROFICIENT

November 2021

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Building relationships for childcare providers - PROFICIENT November 2021

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Dog & cat groomer - PROFICIENT

November 2021

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Cooking skills: Basic food preparation - PROFICIENT November 2021

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Early childhood development - PROFICIENT

November 2021

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Bookkeeping - PROFICIENT

November 2021

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Work style: Reliability - PROFICIENT

March 2022

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Attention to detail - PROFICIENT

March 2022

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Teamwork: Interpersonal skills - PROFICIENT

March 2022

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Security guard skills - PROFICIENT

April 2022

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Administrative assistant/receptionist - PROFICIENT April 2022

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Medical receptionist skills - PROFICIENT

April 2022

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Cleaner fit - PROFICIENT

June 2022

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Retail customer service - PROFICIENT

July 2022

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Management & leadership skills: Impact & influence - COMPLETED July 2022

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Food safety - PROFICIENT

August 2022

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Bookkeeping - PROFICIENT

August 2022

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Managing accounts in QuickBooks - PROFICIENT

August 2022

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Working with MS Word documents - PROFICIENT

September 2022

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Warehouse safety - PROFICIENT

December 2022

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Spreadsheets with Microsoft Excel - PROFICIENT

March 2023

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Supervisory skills: Motivating & assessing employees - PROFICIENT April 2023

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Management & leadership skills: Impact & influence - COMPLETED April 2023

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Work motivation - PROFICIENT

July 2023

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References with Contact Information-

1. Darla Shelton- 812-***-**** (Relative/Previous Employer) 2. Cailin Schwein- 812-***-**** (Previous Co-Worker) 3. Michael Abts- 812-***-**** (Previous Manager/Co-Worker)

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