Business Analyst Scrum Master
Resume:
YASHIKA MONGA
Business Analyst Product Owner CSM
www.linkedin.com/in/yashika-monga-43247429
*****.*********@*****.***
Professional Summary:
Results-driven Business Analyst with 8 years of experience implementing banking solutions. Skilled in requirements gathering, gap analysis, and business process improvement. Certified Scrum Master with a solid understanding of Agile methodologies.
Skill Set
Business Analysis, Delivery/Implementation of banking solutions, Requirements gathering and gap analysis, Business Process Improvement and automation, Requirements modeling using UML and use cases, Stakeholder Management & Communication, User acceptance testing (UAT), Certified Scrum Master, Agile Methodologies, Software development life cycles, Digital banking, Lending Solutions, Retail Banking, Loan Origination Systems, Salesforce reports and dashboard specialist, Customer Service Excellence, Time Management, Social Media Analysis, Team Collaboration, Public Relations, Mentorship, Communication Skills
Work Experience
Volunteer Business Analyst
Crossover Community Development Remote Jan 2022 – Dec 2022
Implementation of V4S (Volunteers for Salesforce): Actively involved in the successful implementation of the V4S system within the organization, enhancing operational efficiency and volunteer management.
Global Collaboration: Collaborated with volunteers worldwide to gather requirements, conduct gap analysis, and design workflows, ensuring alignment with organizational needs.
Deployment and Software Testing: Played a key role in the deployment process and software testing, contributing to the overall success and reliability of the system.
Assistant Manager/Product Owner
IDFC Bank Mumbai Jan 2015 - Sep 2016
Founder Member, Product Development Group: Implementation of Best Practices: Developed and implemented best practices and standard operating procedures (SOPs) that resulted in measurable improvements in productivity and quality.
Process Analysis and Optimization: Conducted thorough assessments of designed workflows to identify inefficiencies and areas for enhancement, leading to streamlined operations.
Product Owner Role: Actively served as the Product Owner, guiding the vision and priorities for product development initiatives. Collaborated with cross-functional teams to define requirements, manage the product backlog, and ensure alignment with business objectives.
Comprehensive Project Management: Led the complete implementation process for Loan Origination, Loan Management, TAB Application, and Collateral Management Systems within the retail loans segment, ensuring timely and successful delivery.
Cross-Functional Collaboration: Worked closely with vendors and technical teams throughout all stages of the systems development life cycle, from requirements gathering to production releases, facilitating smooth communication and project execution.
Business Analyst
3i Infotech Ltd. Mumbai, India/Singapore July 2010 - May 2014
Requirement Gathering and Gap Analysis: Involved in analyzing the current (as-is) and future (to-be) product states to identify requirements and gaps for improvement.
Collaboration with Development Teams: Worked closely with software development and testing teams to design and implement new features tailored to client requirements.
Product Implementation: Successfully implemented the Loan Origination, Servicing, and Collections modules of the Kastle Universal Lending System for various clients, ensuring seamless integration and functionality.
Communication Skills: Excellent written and verbal communication skills, enabling clear and impactful interactions with clients.
Client Site Management: Managed the entire product implementation process, including user training at client sites, to ensure users are well-equipped to utilize the system effectively.
Data Extraction and Analysis: Utilized SQL queries to retrieve and analyze data from relational databases, including MySQL, to support business decision-making and generate reports.
Report Generation: Developed custom SQL queries to extract key performance indicators (KPIs) and business metrics, improving data visibility for stakeholders by 30%.
Software Engineer
Hurix Systems Nov 2009 - July 2010 Mumbai, India
Software Developer for E-Learning Services: Contributed to the development of e-learning platforms, enhancing user engagement and learning outcomes.
Full Software Development Lifecycle: Engaged in all phases of software development, testing, and production processes to ensure high-quality deliverables.
Issue Resolution and JIRA Management: Resolved JIRA issues and maintained logs in collaboration with the Quality Assurance (QA) team, ensuring effective communication and issue tracking.
User Acceptance Testing Coordination: Coordinated User Acceptance Testing (UAT) efforts, facilitating feedback collection and ensuring the final product met user expectations.
Education
University of Mumbai - Bachelors of Engineering - Computer Engineering (2005-2009)
Southern New Hampshire University- MBA Marketing (2014-2016)
Volunteer Work Experience
INFS Certified Nutrition and Fitness Coach
Freelancing June 2020 - Present Worldwide
Online Fitness Coaching: Provided personalized coaching services, helping clients achieve their fitness goals through individualized nutrition and workout plans focused on fat loss, muscle gain, and overall health.
Customer Service Excellence: Proven ability to handle clients from diverse backgrounds, ensuring high satisfaction and effective problem resolution.
Social Media Analysis: Experienced in analyzing social media trends and enhance customer engagement.
Mentorship: Skilled at mentoring clients to achieve their goals within established time frames.
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