Health Care Office Manager
Resume:
Chae Yu
Santa Clara, CA *****
***********@*****.***
Work Experience
Korean Interpreter
Propio Language Services
March 2021 to Present
• Assists health care providers in understanding the patientïes culture, especially as it relates to health service interactions. This includes nonverbal communications, health practices, and social relationships
• Serve as a resource to both patients and providers to contribute to successful outcomes
• Explain CCHS linguistic and cultural resource to both patients and providers
• Provide face to face, telephonic or video interpretation for encounters, including and not limited to
• Provide face to face, interpretation for encounters, including and not limited to
• Assists health care providers in understanding the patients culture, especially as it relates to health service interactions. This includes nonverbal communications, health practices, and social relationships
• Provides clear, accurate, impartial and timely language interpretation between English and other languages to facilitate medically necessary communication between patient, family and health care provider. Department hours of operation are 24/7 to coincide with hospital need
• Coordinates interpreting services for other languages including American Sign Language (ASL); includes communication with community-based contracted language providers
• Establishes priority when dealing with simultaneous requests for service to meet patient care needs Office Manager
Dr Rha Dental Office - San Jose, CA
June 2006 to March 2021
• Implement procedures and policies for smooth operations and staffing
• Hire, train and supervise staff
• Monitor and maintain office operations and performance based on monthly, quarterly and annual goals.
• Manage patient account, review their insurance documents and determine what procedures will be covered in addition to required deductibles
• Manage billing, record keeping, reporting and statistical outcomes using Dentrix software
• Organize and maintain patient files and records, retrieve test results as needed for dentist's review
• Coordinate with the patient and other specialists to schedule required x-rays or dental imagery
• Oversee patient scheduling
• Manage doctor’s schedules and production
• Prepare patient files and charts in anticipation of procedures and transfers to other physicians or departments
• Answer patient and insurance calls and ensure that all interactions are courteous, friendly and profession
Skills
• Interpretation
• Management
• Hospital Experience
• Customer relationship management
• HIPAA
• Leadership
• Office management
• Dentrix
• Medical Scheduling
• Translation
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