Business Manager Delivery Driver

Sherry Elam

Chesterfield, VA • 804-***-**** • **********@*****.***

Career Objective

Experienced business manager with 4+ years in marketing, event planning, and operations. Skilled in developing and executing marketing plans for over 10+ events annually. Managed salon operations, leading a team of 5-7 employees. Successfully resolved conflicts and improved efficiency, resulting in a 20% increase in client satisfaction in 6 months.

WORK EXPERIENCE

Delivery Driver 03/2020 - Present

GrubHub & DoorDash • Richmond, VA

Business Manager 04/2013 - Present

Affirmative Groove, LLC • Richmond, VA

Salon Manager 12/2017 - 01/2020

SmartStyle Hair Salon • Glen Allen, VA

SKILLS

EDUCATION

Cosmetologist License

Connecticut Institute of Hair

Design

West Hartford, CT

Reduced delivery time through efficient route planning, resulting in improved productivity and cost savings for the company.

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Handling customer inquiries and issues, resulting in positive feedback and improved client retention.

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Generated 10% growth in event participation by implementing effective marketing strategies in over 50 events, leading to improved business performance and market presence.

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Identified new business opportunities by fostering relationships with promotion partners, resulting in improved market presence and a 5% revenue increase.

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Managed cash receipts, disbursements, AR, AP, and payroll, ensuring accurate financial records.

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Streamlined monthly reporting process, allowing leadership to make more informed decisions.

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Identified untapped markets, leading to an exponential boost in sales and a stronger competitive position.

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Expertly oversaw day-to-day salon operations and 5-7 full-time employees, resulting in an increase in staff productivity and customer retention.

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Increased customer retention by 20% through exceptional service and consistent client follow-up, leading to improved salon reputation and customer loyalty.

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Streamlined inventory management process, reducing costs, resulting in increased profitability and better resource allocation.

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Accuracy and

Reevaluation

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Administrative &

Supervisory Experience

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• Attention to Detail

• Basic Arithmetic

• Conflict Resolution

• Integrity & Confidentiality

Microsoft Suite &

Technical Proficiency

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Numerical and Analytical

Skills

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• Organizational Ability

Written and Verbal

Communication

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