Customer Service Office Manager

Meredith Sanders

703-***-**** *****************@*****.***

Results-driven professional with extensive experience in office management, customer service, project coordination, and marketing.

Proficient in utilizing a variety of software tools including QuickBooks, Salesforce, Microsoft Office Suite and AI.

Proven ability to manage teams, coordinate projects, and improve operational efficiency.

Known for exceptional organizational skills and a talent for developing and implementing effective strategies to drive business growth.

Office Manager BK Electric Feb 2023 - Present

Daily use QuickBooks, Microsoft Office, and Last Pass.

Assist customers by estimating electrical work through picture analysis, questioning, and blueprint examination.

Manage payroll for 100 employees.

Input daily up to 100 vendor invoices

Member Specialist LHH Recruitment Feb 2021 - Feb 2023

Provided exceptional customer service while collaborating with colleagues in higher education.

Utilized Salesforce, Polaris, Slack, Google Meets, and WebEx.

Met with administration staff virtually to resolve issues and answer questions regarding our app.

Updated the common app with new information for over 100 different universities and colleges.

Project Coordinator Guernsey Jan 2020 - Jan 2021

Processed 50-100 orders weekly.

Communicated with over 100 vendors, manufacturers, and wholesalers using the in-house purchase system.

Managed 50 to 100 returned items and invoiced drop-ship orders as required.

Assisted in examining over 100 invoices before sending to accounting for payment.

Assistant Manager Physician Weight Loss Center 2017 - 2020

Conducted 100 client consultations weekly and monitored their progress.

Resolved customer complaints and oversaw in-house retail inventory.

Performed weekly counts of over 500 items sold to clients.

Cultivated an inclusive and positive work environment.

Distributed B12 injections weekly to over 100 clients.

Marketing Manager/Recruiter Texas Roadhouse 2010 – 2017

Developed and executed effective media campaigns, resulting in a 20% sales increase.

Recruited and on boarded 50 potential employees monthly.

Created and managed an in-house social media account for shift coverage.

Developed a Veterans program, leading to a 50% increase in revenue.

Initiated the Veterans eat for free program on Veterans Day, adopted by all locations.

Education Bachelors of Arts in Human Services

Judson College

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