Data Entry Customer Service
Resume:
Audrey A. Brown
** ********* ******, **** ********, CT 06118
********@*****.***
Diligent Team Player Offering Administrative and Customer Service Experience PROFESSIONAL SUMMARY:
Well-organized and adept at multitasking and prioritizing. Detail-oriented, accurate and focused. Strong verbal and written communication skills. Outstanding customer service aptitude. Excellent interpersonal skills. Troubleshooters are able to identify problems and implement solutions.
Experience:
TEAMSTERS LOCAL 671A 02/2012 - 02/2023
Claims Processor/Data Entry Bloomfield, CT
Distributed daily reports along with medical and dental claims to be processed
Heavy phone contact with Members, Providers and Insurance companies responding to questions regarding discrepancies, policies of our health plan and enrollment information
Third party subrogation. Work with Attorneys paralegals and insurance companies to maintain accurate lien information for reimbursements of subrogations
Post incoming third-party subrogation lien payments associated with third party liability or workers claim pay outs
Process incoming reimbursements for Members and Non-participating providers for DOT physicals and any miscellaneous claims that are not billed directly to Anthem BC/BS
Communication with Tri-State Teamers fund which are the hub between Anthem BC/BS and the locals in the Tri-state area
Respond to incoming emails in a timely fashion
Complete disability eligibility requests for members benefits and cut checks accordingly
Audrey Brown
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CONNECTICUT CREDIT/THE OUTSOURCE /GROUP 01/2010 - 02/2012 Data Entry Specialist/Clerical Representative Glastonbury, CT
Calculating, processing and balancing incoming medical claims for Collection Agency converted incoming claims via dialing into secured client sites, manual entry or email for processing
Posting all incoming direct cash and Attorney payments while establishing correct balances in comparison to client system
Preparing all suit requests to forward to our clients for legal determination then forwarding to our Attorney for final legal action
Preparing and processing financial assistance applications for patients on behalf of our hospitals
Compiling, printing all month end remits and checks for distribution to our clients MEDCONN COLLECTION AGENCY, LLC 01/1994 - 01/2009
Data Entry Specialist/Client Servicer Coordinator/Clerical Rep. Rocky Hill, CT
Batched, calculated and processed incoming medical claims for collection activity, converted via email, manual entry (ub04, hcfa 1500, itemized except for statements) or dialing into client sites
Trained, supervised data entry and clerical staff
Balancing and acknowledging daily reports
Handled and resolved client inquires and discrepancies
Set up client parameters to establish correct fee structures for month end remits
Assisted in payment processing department
Retrieved back up from scanner
Traveled to client sites
Maintained queue activity for payments, collector inquiries
Billed Medicaid claims electronically\
Assisted I/T Department in formatting table for live downloads SKILLS:
Typing 150 wpm
Attention to detail
Excellent figure aptitude
Great organizational skills
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