Part-Time Customer Service
Resume:
JENNIFER PALMER
**************@*****.***
**** ******* ****, ****** ** 37343
Resume of Qualifications
My heart’s desire, and professional objectives, are to join a group of like-minded people: grounded in honest practices & supportive of team. By seizing opportunities, embracing challenges, and empowering others – growth & prosperity is within reach. More importantly, I hope to improve the lives of those I serve.
Professional Accomplishments
Executive Director
Responsible for all facets of operating a non-profit homeless shelter for men, women, children
Reported to the Board of Directors, providing leadership through vision and goal setting
Performed all financial roles, including the annual budget and monthly P&L
Created monthly newsletter, designed/maintained the website, managed fundraising events
Created and implemented programs, policies, procedures
Complied with local, state, federal, and A.D.A. housing regulations
Coordinated with purchase & repair vendors and managed expansion projects
Performed 1-on-1 assessments and taught skills building classes with homeless residents
Branch Manager
Managed staff and administrative functions
Managed facility operations – customer service, sales, warehouse functions, accounting, etc.
Compiled production forecasts, liaisoned between consumer, sales, production, development
Wrote and implemented policies/procedures, and employee training guides
Visited sites to coordinate projects/production, improve service levels, gain market share
Assisted senior management with business objectives, campaigns, and profit and loss
Real Estate & Mortgage
*Self-employed in the residential real estate and mortgage fields
*Work smarter, not harder – referral business is less costly and more time efficient
*Met with buyers (sellers on occasion) to establish wants, needs, budget, expectations, goals
*Engaged throughout transaction with buyers/sellers, agents, title, escrow, inspectors, lenders
*Primary focus was with buyers, marketed team’s listings, held open houses
*Marketed via newsletter to past/potential clients, networked for new business
*Originated loans, prequalified borrowers, and researched loan guidelines for qualification
*Counseled borrowers on credit repair and budgeting
Resume – Palmer
Page 2
Operations Supervisor
*Negotiated contract pricing, maintenance contracts, and national account discounts
*Supervised and coordinated new branch start up locations nationwide
*Managed rideshare and health/safety programs, and sales bonus program for 20 branch offices
*Reviewed applications and prepared analysis’ with recommendations to comply with local ordinances, coordinated condition approval with customers
*Supervised internal sales staff, customer service, invoicing, and delivery
*Met with customers regarding new partnership programs, and to resolve issues with products
Value & Proficiencies
*30 years of mid-level/senior management and business ownership roles
*Diverse industry experience, working for both internal & external customers
*Profit & Loss management, sales and servicing, branch management, project & program management, customer service management, process improvement, liaison, teacher/trainer, marketing & fundraising, accounting, website design
*Software: Word, Excel, QuickBooks, Non-Profit Donation, Wix & Hostinger website design, Realtor MLS, etc.
*Marketing: Website, newsletter, fundraising events, travel blog, Facebook/YouTube
Employment History
South Coast Gospel Mission, OR Executive Director 2-2011 to 6-2022
Realtor, Loan Officer, CA Self-employed 1-2001 to 2-2011
PPG Industries, CA Branch Manager – closed 8-1994 to 12-2000
Advanta Mortgage Corp., CA Corporate Serv. Supervisor 2-1990 to 8-1994
Furnishings 2000, CA Corporate Operations – closed 11-1987 to 1-1990
References
Available upon request.
Contact this candidate