Customer Service Medical Billing

*************@*****.***** com Chattanooga, Leffew TN +1-423-***-****

WORK HISTORY

Billing Analyst (Office and Administrative Support) at Proliener Medical Billing

**/**** - **/**** (23 years)

Interpret and communicate work procedures and company policies to staff. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Resolve customer complaints or answer customers questions regarding policies and procedures.

Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Keep informed of provisions of labor-management agreements and their effects on departmental operations.

Develop work schedules according to budgets and workloads. Evaluate employees job performance and conformance to regulations and recommend appropriate personnel action.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Compute figures such as balances, totals, or commissions. Coordinate activities with other supervisory personnel or with other work units or departments.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. EDUCATION

University of Alaska Fairbanks

Graduated 1965

Business Administration and Management

SKILLS

financial services, 0 year

financial statements, 0 year

communications, 0 year

analyze billing, 9 years

use verbal communication, 0 year

evaluate customer billing requirement, 9 years

handling billing inquiries, 9 years

billing platforms, 9 years

billing processing, 9 years

summarizes receivables, 9 years

electronic billing systems, 9 years

receivable balances, 9 years

LANGUAGES

English, Academic

SOCIAL NETWORKS

Facebook, https://Elomar rodriguez

Linkedin, https://www.linkedin.com/in/morris-wright-483b73311 ABOUT ME

I served in the military

I have a drivers license

I have management experience : 30 years

I have a security clearance

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