Customer Service Human Resources

Jay Eads

**** * ** ******* **

Herriman UT *****

Summary

With over two decades of experience in education, I've honed my skills as a teacher, digital specialist, and administrator. My innovative approach to leadership, training, and customer service has consistently driven positive outcomes. My commitment to continuous improvement and effective use of technology has resulted in significant achievements both professionally and personally.

My transferable skills in leadership, strategic planning, and community engagement make me a valuable asset to various industries. I'm eager to explore new opportunities where I can contribute my expertise and make a lasting impact.

Relevant Skills

Leadership and Management

● Strategic Planning: Developing and implementing long-term goals and objectives

● Decision-Making: Making informed choices based on data and analysis

● Problem-Solving: Identifying and resolving issues effectively.

● Team Building: Fostering a positive and collaborative work environment.

● Communication: Effectively communicating with all stakeholders

● Financial Management: Overseeing budgets and resources.

● Human Resources: Managing staff recruitment, development, and evaluation.

● Curriculum Development: Designing and implementing effective curriculum. Interpersonal and Relationship Skills

● Conflict Resolution: Resolving disputes and disagreements effectively.

● Negotiation: Reaching agreements with various parties.

● Cultural Sensitivity: Understanding and appreciating diverse perspectives. Technological Proficiency:

● Technology Integration: Using technology to enhance teaching and learning.

● Data Management: Utilizing data management tools and systems.

● Training: Using adult learning methods to teach adults on using technology

● Expert at Microsoft Office, Teams, Zoom, Google Online Apps, some coding. Sales/Business:

● During sales career successful reached all quarterly goals for new member acquisition and pharmaceutical sales.

● Build relationships with clients/customers to increase repeat business.

● Upsell customers through recommendations of specific products that meet their needs.

● Established company wide training and implementation on key initiatives with AOL

● Met quarterly goals from 2001-2004 for new member growth and retention

● Exceeded customer service survey goals for the program for each quarter from 2000 to 2004.

● Analyze data and trends of products that were inviting to new customers and retaining current customers.

● Led teams of 8-14 people as Senior Program Manager in assisting to establish roles and achieve targets while providing training and development for each team member. Professional Experience

Ivax Pharmaceutical AOL Granite School District

Sales Representative Senior Program Manager Classroom Teacher 1989-1994 1998-2004 2005-2014

Jordan School District Jordan School District Jordan School District Digital Specialist Assistant Principal Principal

2014-2018 2019-2021 2021-2024

Education

Masters of Education concentration Administration. Honors: Sigma Cum Laude (4.0). Southern Utah University December 2014

Bachelors of Arts concentration in History and English. Honors: Magna Cum Laude (3.8). Weber State University, June 1998.

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