Customer Service Sales Operations

LISA ABBOTT

Miami/relocating To Amelia Island, FL 33156 631-***-**** ************@*****.***

Professional Summary

Self-motivated professional successful in pursuing viable opportunities for expansion and innovation in business. Offering background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Motivated and personable business professional bringing extensive experience in managing administrative and sales operations including hiring personnel. Well versed in training, educating, motivating and supporting team members.

Skills

• Budget Planning

• Complex Problem Solving

• Integrity and Transparency

• Strategic Planning and Execution

• ServSafe and TIPS manager certification

• Notary certification-HH149067 commision

• Microsoft Office Suite Proficient

• Adult and Peds CPR/AED certified

Work History

Owner/Operator Restaurant Shula Franchise-Miami, FL February 2015-October 2020

• Responsible for complete build-out of all square footage and state, county and village permitting and licensing for the business

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

• Monitored developments in fields of industrial technology, business, finance and economic theory.

• Founded and managed menu changes growing revenue to $1.3m in first year.

• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Board Member of FRLA (Florida Restaurant and Lodging Association and Pinecrest Business Association (PBA) 2017- 2020

President Abbott Operations 04/1996 to 01/2016

Self-employed – NYC, Singapore, San Francisco, Dallas, Miami, FL

• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Held one-on-one meetings with all levels to identify selling hurdles and offered insight into how best to optimize each goal.

• Facilitated business by implementing practical networking techniques.

• Managed accounts to retain existing relationships and grow share of business.

• Built relationships with customers and community to establish long-term business growth.

• Forged and nurtured impactful relationships with customers to cultivate loyalty.

• Reduced allowance spending by 100% by improving timing and quality of operational processes. Education

Bachelor of Science: Medical Technology/ Biochemistry 03/1983 Northeastern University - Boston, MA

Contact this candidate