Customer Service Front Desk

Dalia Orozco

Yuma, AZ 520-***-**** *****.************@*******.***

Bilingual, dedicated, professional with multiple years of experience in customer service and administrative roles. Able to juggle multiple projects at once while maintaining professional standards.

SKILLS

Attention to Detail

Organization

Time Management

Active Listening

De-Escalation

WORK EXPERIENCE

Front Desk Cataract & Laser Institute (05/2023) - (08/2024)

MD Office

Checking out patients; making sure they have next appointment

Faxing referrals; confirming referrals were received

Translate when needed

Receptionist/ Insurance Coordinator Natural Dentures, Roseburg, OR. (07/2022) - (04/2023)

Open Dental; ensure sending out daily reports & treatment logs

Schedule Preparation / Patient paperwork for upcoming Provider days

Send out patient welcome letters, recall letters, birthday cards

Office Assistant Madrigal Builders Corp, Roseburg, OR (10/2021) – (04/2022)

Translated from English to Spanish and vice versa

Managed phone system by answering, calling and voicemail

Sent emails using Outlook, Gmail

Used QuickBooks to create, manage and process work orders

Processed timesheets for employees

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