Customer Service Human Services

Debra Billingslea

*** ******* ***, **********, **, 757-***-**** ****************@*****.***

Objective

I aim to obtain a position where I can utilize my education, strong customer service skills, and multitasking ability. I can handle a multi-line phone system that constantly has incoming calls. I have great organizational skills to run an office and staff. Giving my staff/team the tools they need to be successful and succeed in their jobs. I want to work in a strong company that enables me to grow with them.

Education

2014 – 2015 Tidewater Community College, Chesapeake, VA Career Study Certificate Early Childhood Development 2004-2006 Baker College, Allen Park, MI

Human Services Program

Courses Taken: Human Services Resources, Substance Abuse, Abuse & Neglect in Family, Theories of Counseling, Case Management Human Services Intern I. Experience

2018-2024 Grandma Deb's House, Hammond, IN

Personal Nanny for two Families, making sure the kids ate breakfast, lunch, and dinner. Taking the school-age children to school. Did activities with the younger children, make sure they take naps. Pick up the children and make sure their homework is complete. Make dinner and get backpacks ready for the next day. Make sure they get a bath and make sure their rooms are clean. 2016-2018 Virginia Beach City Public Schools, Virginia Beach, VA 2023-2024 Virginia Beach City Public Schools, Virginia Beach, VA Substitute Teacher

I work in all grades in the public school system. I followed the plans the teachers would leave. I would be flexible in my time and space and work wherever the principal needed me. 2015 – 2016 Little Steps Academy LLC., Norfolk, VA Director

Designed the classrooms and ordered supplies, so they would be ready before we opened. Market the daycare on social media platforms. Help set up the classrooms per NAEYC standards. We have started with VA QRIS (we are Level 2 as of right now), Building Blocks, and Ready By 5. Conducting all interviews of new staff, doing all new staff training. Giving potential parents a tour of the facility ensuring they felt their children will be loved and safe in our environment. I also taught in all the classrooms. Did lesson plans with each level and did homework plans for the school-age children. Making sure all standards were followed per licensing. Did menus and prepared all the meals. Set up the summer programs and all field trips.

2015-2016 Community Staffing, Norfolk, VA.

HR Assistant

Keep files in order, do audits on the files, and require paperwork for employees. Process New-Hire paperwork, process drug screens, background checks, verify driving records, called to set up interviews, and new-hire appointments. Setting up job fairs, registering our company for college fairs, and attending them. Contacting different colleges to seek out their students, on the advisory board for MCI representing my company. Setting up morale for current employees, making sure everyone receives Christmas cards from the president of the company. etc Doing reports on how many resumes we received for all departments. Keep all data for College Fairs, Indeed Applicants, and walk-ins. 2014-2015 Priority Staffing - Community Alternative, Norfolk, VA. HR Assistant

Keep files in order, do audits on the files, and require paperwork for employees. Process New-Hire paperwork, process drug screens, background checks, verified driving records, calling to set up interviews, and new-hire appointments. Setting up job fairs, registering our company for college fairs, and attending them. Contacting different colleges to seek out their students, on the advisory board for MCI representing my company. Setting up morale for current employees, making sure everyone receives Christmas cards from the president of the company. etc 2013 – 2014 LaPetite Academy Chesapeake, VA.

Lead Infant Teacher

Provide care of 8 to 12 children depending on the enrollment. Responsible for individual and group lesson plans. Making Documents of Learning (DOL). I'm responsible for feeding, diapering, walking outside, and implementing the lesson plans with the children. Having communication daily with the parents verbal and written with our daily logs. Having excellent customer service skills. Selling the room to potential parents. Working in a fast-paced environment with a team inside and outside of the room and working individually.

2011 – 2013 Grandma Deb’s House, Virginia Beach, VA Owner, Director

Advertise the business on all social media platforms, make business cards, flyers, handbooks, order supplies, contracts, and homework packets according to the kids' age. Cook breakfast, lunch, and dinner, with two snacks. Do kids’ activities and work with the children. Set up outings and parties for the children. Conducting all interviews of new staff, doing new staff training. Giving the potential parents a tour of my home daycare to ensure they will feel their children will be loved and safe. I also taught all lessons, with each level, and did homework plans for the school-age children. Making sure all standards were followed per licensing.

2010 – 2013 Toys R Us Virginia Beach, VA

Cashier, Customer Service

Assist the customer with finding store purchases. Handle exchanges, returns, answer phones and run the register. Stock shelves and restock returns. Produce high numbers in customer rewards and sales of batteries and protection plans.

2007- 2010 (KB White Elementary) Detroit, MI

Special Education Teachers Aide

Assist students with medical needs. Help students understand the English language by working in an ESL class. Assemble homework packages. Do daily attendance forms. Assist teacher in making lesson plans. Assess student’s progress with state standardized tests. Assist with the progress of IDP plans. If the teacher is absent, teach the class with assigned lesson plans. Set up field trips and raise money to go on outings with little to no cost. Attended numerous training and professional development training classes. Work in an after-school Bi-lingual program. I also implemented a Bi-lingual program for parents after school.

2004-2006 Baker College Allen Park, MI

Academic Administrative Assistant

Created reports and entered data into AS400 for tracking student grades and attendance. Aid with setup for student orientation, registration, and workshops. Order and maintain office supplies for all faculty and staff. Provide excellent customer service to faculty, staff, and prospective new students. Handled all mail incoming and outgoing. Greeted business partners and answered a multi-line phone system. Order food from new and returning vendors for different meetings, and functions. 2004-2004 Tax Express (Seasonal) Detroit, MI

Assistant Manager

Screened resumes and interviewed potential candidates. Processed and entered all tax returns. Supervised a staff of eight; and oversaw daily business activities including the opening and closing of the store.

2002-2004 Detroit Public Schools Detroit, MI

(Office of Specialized Student Services, Puritan Service Center) Data Manager

Handled coordination and development of PowerPoint presentations, and flip charts; for staff training and various workshops. Created a student database, for greater office efficiency. Handled all scheduling, contact updates, and managed office calendar of events for executive staff members through Microsoft Outlook.

Volunteer Activity and Certificates

Volunteer for Virginia Lady Eagles 12U/14U team Mom, Bingo Manager, Board Member, Team Mom Coordinator for all levels

Certificate of recognition and appreciation, Vista Maria’s Self–Esteem Week, 2003 Certificate of recognition, Access 2002 training, Recognition of Superior Service Certificate, Superior customer service, 2001

Certificate of training in PowerPoint, Excel, Microsoft Word, and Access

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