Front Desk Customer Service
Resume:
Jenna Ellis
Austin, TX *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeper
Fairfield Inn & Suites-Rapid City, SD
August 2024 to September 2024
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
• Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
Sales Associate
Old Navy-Rapid City, SD
August 2024 to September 2024
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
• Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
Team Member
Wataburger-Austin, TX
June 2022 to March 2023
cashier, made drinks, drive thru window, cleaned lobby, food prep
• Maintained open lines of communication with team members to foster a positive work environment
• Utilized effective time management skills to prioritize tasks within the team's workflow
• Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
• Proactively identified opportunities for process improvement within the scope of my role as a valued member of the team
• Actively participated in team-building activities, fostering a positive and cohesive work environment
• Consistently demonstrated a strong work ethic, contributing to the overall success of the team
• Participated in regular performance evaluations, providing input on the strengths and areas for improvement of fellow team members
• Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
• Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
• Collaborated with team members to achieve project goals and deliver high-quality results Merchandise Processor
Goodwill-Austin, TX
July 2021 to May 2022
organized back of the store, separated clothes from salvage to goods, tagged prices and clothes
• Received and processed incoming merchandise, ensuring accurate inventory counts and proper storage
• Inspected returned items for damage or defects, documenting findings and initiating appropriate actions
• Efficiently sorted and organized returned merchandise based on condition, size, and category
• Collaborated with the quality control team to identify trends in product returns and implement preventive measures
• Maintained a clean and organized work area to facilitate efficient handling of returned merchandise Head Housekeeper
Quality Inn and Suites-Sioux Falls, SD
May 2016 to August 2017
Clean and take care of rooms, check the rooms, organize and stock appliances
• Maintained inventory control for cleaning supplies and equipment, optimizing stock levels while minimizing costs
• Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards
• Resolved guest complaints promptly and effectively, taking appropriate corrective actions when necessary
• Demonstrated strong leadership skills by fostering a positive work environment that promoted teamwork and employee morale
• Developed comprehensive cleaning checklists tailored to different areas within the property for consistent quality assurance
Crew Member
McDonald's-Rapid City, SD
March 2011 to August 2012
Cashier, cleaning lobby, food prep
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Team Member
Wendy's-Rapid City, SD
June 2009 to May 2011
Cashier, cleaning and taking care of lobby, food prep
• Collaborated with team members to achieve project goals and deliver high-quality results
• Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
• Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes
• Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
Education
GED
Career Learning Center - 71 - Rapid City, SD
May 2010 to July 2011
Skills
• Cleaning Experience
• Food Preparation
• Cashiering
• Food Service
• Food Safety
• Merchandising
• Food Handling
• Cash Handling
• Meal Preparation
• Food Production
Certifications and Licenses
Food Handler Certification
Driver's License
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