Customer Service Information Technology
Resume:
Anthony Rich
Information Technology specialist
Business management
********@*****.***
OVERVIEW Trained professionally in customer service, customer support and Information Technology background in customer service support management. In-depth experience in Call Center technology and Quality Management. A passion for customer service and the ability to build customer relationships. The ability to listen and remember crucial details of a conversation while also pulling up customer data and taking notes.
My background includes collaborating with all levels of management to ensure client and customer satisfaction while working efficiently to coordinate all aspects of the project starting from development and implementation following through to completion and evaluation. EXPERIENCE Apple One Recruiter 03/2021 –
Current
Sys Tech IV
Maximus Federal / CDC
• Creating Tickets from customers and clients and Triage for service teams to complete each work order.
• Salesforce, Genesys, Okta, VAMS, SharePoint, and all Microsoft programs.
• Aiding customers and clients with their technical errors.
• Finding ways to increase productivity for the company.
• Create accounts for users and clients for their needs in the medical field.
• Creating and removing customer and clients’ accounts.
• Understanding product features, policies, and offerings can help you communicate clearly and resolve issues quickly.
• The ability to continuously train and aid others with new developments.
• The ability to troubleshoot customer issues and escalate them to the proper department.
• Develop and analyze key metrics to support three system applications, ensuring the team meets or exceeds metrics and delivers on commitments.
American Family Insurance 07/2016 -
08/2017
Licensed Insurance
Customer Service
Representative
• Trained for a month to be qualified and hired for this position.
• Aided calls and assessed the issue(s) efficiently and in a prompt matter.
• Assisted the Customers to resolve the issue(s) with minimal negative reactions, within company policy.
• Quickly summarize complex information with bullet points, compelling data, or even interesting facts.
• Wrote insurance policies for home and auto.
Apple Market 01/2013 -
05/2016
Manager
• Kept inventory of all Produce related products to efficiently make the weekly orders.
• Stocked all Produce products & gave proper maintenance to support fresh, up to date product.
• Work in the public, with customers, and co-workers to help provide everyone with a friendly positive environment and to aid with information about product. Always doing personal research to stay knowledgeable as possible with the products.
EDUCATION High School Diploma Lafayette High School 09/2001-05/2005 St Joseph Mo West University 2018 - Current
• Two Years of Business
Administration
• Four years of Information
Technology
SKILLS • Computer ability
• Multitasking and mindfulness
• Leadership experience
• Communication skills
• People skills
• Knowledge of CRM software
• Collaboration talent
• Problem-solving abilities
• Teamwork
• Empathy
• Creativity
• Work Ethic
• Time Management
• Management
• Customer Support
• Customer Relations
• Customer Retention
• Microsoft Programs
• Conflict resolution
Contact this candidate