Customer Service Representative
Resume:
Daveyn Dumornay
Customer service representative
Hollywood, FL 33020
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher
Alpine Towing-Miami, FL
March 2022 to July 2024
I was in charge of taking about 200 incoming calls a day resolving problems or concerns by coordinating with drivers, customers, and other involved parties. Dispatch and coordinate the movements of vehicles and personnel to optimize efficiency and response times. Communicate with drivers or field personnel via radio, phone, or computer to provide information and updates on routes, schedules, or emergencies. Provide clear and concise instructions to drivers and field personnel during routine operations or emergency situations.
Cashier/Server
Seminole Hard Rock Casino & Hotel Hollywood
January 2020 to March 2022
I was in charge of taking room service orders that came in from guest. I also was delivering guest orders in a nicely timely manner and giving my best hospitality experience and customer service. Package Handler
UPS sunrise-FL
November 2019 to December 2021
Safe package handling standards at all times
Load and scan packages into delivery trucks
Load trucks and ensure packages are stored correctly. Pack and sort proper postal routing guidelines.
Operate mechanical equipment to move larger package shipments Administrative Assistant
Joe Hillman Plumbers Inc-Davie, FL
February 2019 to December 2020
I was responsible for operating the front desk answering, multi phone lines, Scheduling and dispatching technicians, helping customers with any questions or problems making sure technicians arrive on time and solve the problem the customer where dealing with. I was in charge of authorizing payments after our technicians where done with the job. I received about 100 to 200 plumbing request from Publix,
Taco bell, and Whole foods for service request that had to be answered within 10 minutes and ensure a technician was dispatched and arrived within the hr. Update files daily Send outgoing mail and receive incoming mail had to respond to every email and forward to the right department. Customer Service Representative Customer Service
Nation Safe Drivers-Boca Raton, FL
November 2017 to December 2019
I am a customer service rep building strong relationships one policy at a time. I am in the claims department I answer in bond calls about 200 call a day. I open claims and dispatch any roadside assistance needs for customers that have any road side assistance trouble or any extended warranty. I make sure the customer gets attended in a nicely manor and that they’re claims get managed accordingly.
Education
High school diploma
West Broward High School - Pembroke Pines, FL
Skills
• Packaging
• Multi-line Phone Systems
• Warehouse Experience
• Food Preparation
• Load & Unload
• Hotel experience (3 years)
• Microsoft Outlook Calendar
• Office experience
• Front desk
• Upselling
• Spanish
• Administrative Experience
• Office Management
• Sales
• Serving Experience
• Cashiering
• English
• QuickBooks
• Financial services
• Communication skills
• Microsoft Office
Assessments
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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