Customer Service Medical Assistant

CAMILLE CRUNK NEWBY

***** ***** ** *******, ** 35620 (C) 256-***-****

Professional Summary

Assistant manager with over 20 years experience in healthcare. Skilled in providing customer service,

counseling, nursing skills, and patient/employee support.

Professionally trained medical assistant with experience ensuring high standards of culturally competent

care for a wide variety of patients with diverse needs.

High-performing Manager with over 20 years of healthcare experience in hospital and medical office

environments. Also highly proficient in inventory control, count, shipping, receiving, as well as packaging and manufacturing equipment/product for entire facility. Assembler of products and displays as well as equipment for customer/office use.

Effective Medical Assistant who adapts easily to changing environments and demands. Efficient Medical

Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office.

Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing charts for new and/or existing patients.

Skills

Patient evaluation/intervention, Customer Service Oriented, Proficient doing daily/nightly, weekly reports/ad, Adept at prioritizing/managing deadlines, stat reports necessary for running and maintining weekly reports. Patient-focused care in a medical practice, Venipuncture/blood draw, Inventory count and ordering of all office supplies, Competent in physical assessments, Nursing skills. Efficient in completing employee time for payroll deadline and figuring employee commissions for payroll.

Knowledgeable educator about health, Counseling patients with addictive behaviors, metabolism, blood sugar, etc. to maintain healthy lifestyles and BMI goals.

Work History

Frito Lay 8/2015 to present

Assistant manager, head nurse, and certified weight loss counselor/customer service representative

MDWL by Healthogenics – 6140 University Drive 03/2012 to 06/2015

Managed various general office duties such as answering multiple telephone lines, completing

scheduling of patients weekly visits, as well as booking new patients for initial consultation.

Responsible for checking patients in and out through our POS system as well as making sure each

patient is entered into our i-contact system.

Documented patient information obtained from interviews and determined product eligibility for new

patients once health assessment completed and reviewed.

Performed consultations and made sure patients needs were met with weight loss program and

nutritional supplements.

Interviewed patients to obtain medical information, weight and height measurements and vital

signs.

Managerial duties to include all daily nightly weekly and monthly reports as well as advertising statistics.

Managed up to 5 employees completed all time sheets and figured commissions on employees, and

maintained weekly inventory count and ordering of all supplies.

Nurse/Pediatrics 06/1988 to 08/2005

Huntsville Hospital

Over a 17 year period at the hospital, I worked as a unit secretary in pediatrics, then after graduating from

college, I became an RN and worked Peds floor, PICU, and Peds ER. I was charge relief nurse on the Peds

Floor as well as the Peds ER. I was efficient in all nursing skills necessary to work in these areas.

I also worked with several of the Pediatric Specialist Physicians during this time.

Education

Bachelor of Science: nursing

UAH - Huntsville, AL

Recipient of Christine Pruitt Scholarship

Emphasis in nursing and psychology

References

Professional as well as personal references will be provided on request.

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