Management, Outside Sales, Territory Sales Management

TONY ZACCARIA

Jenkintown, PA ***** 502-***-**** **************@*****.***

Summary

Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 32 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.

Skills

Business Development

Account Review

Operational Reports

Financial Oversight

Customer Service

Business development expertise

Relationship Building

Sales professional

Sales Development

Coaching and Mentoring

Experience

Branch Manager 11/2019 to 04/2024

Weinstein Supply Willow Grove, PA

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

Developed strategies to increase customer satisfaction and loyalty.

Resolved escalated customer complaints in a timely manner.

Established strong working relationships with external partners such as vendors and suppliers.

Branch Manager 10/2014 to 10/2019

Masters Supply Lexington, KY

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

Analyzed data to identify trends related to products, services, customers and markets served by the branch.

Established strong working relationships with external partners such as vendors and suppliers.

Identified opportunities for process improvement initiatives within the branch.

Branch Manager 10/1994 to 10/2014

Penstan Supply State College, PA

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

Developed strategies to increase customer satisfaction and loyalty.

Managed staff scheduling, hiring and training processes.

Provided guidance and support to team members regarding problem resolution and customer service issues.

Education and Training

Bachelor of Arts: Mass Communications And Advertising 09/1992

Lycoming College Williamsport, PA

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