Support Specialist Project Coordinator

MARIELA CAMPOS

Hanover Park, IL – 954-***-**** – ********@*****.*** – www.linkedin.com/in/mcamposs/

Summary of Experience

My background and experience are Project Coordinator and Manager; Senior Sales Support Specialist; Job Cost Analyst; Purchasing, Order and Logistics Manager. It has been my pleasure to be a valuable contributor to the success of Operations and Finance Teams as well to Sales and Account Managers. My MS Office skills and ability to quickly learn and implement new software and technology are great assets I would like to continue to grow in a Business Analysis position with a local organization. In each position I have provided Business Analyst Support, innovated reports to aid Teams in the implementation of improvements due to analysis provided. Skills

SAP, Servicemax, Salesforce, MFG Pro, Acrobat Writer, Outlook, Microsoft Office, Timberline, AutoCAD, Florida Notary Public, Bilingual - English & Spanish, License and Encryption Keys Generator, PPN, Data Analysis.

Professional Experience

Robert Half 12-month assignment

Customer Success Specialist – Haribo, Remote and Rosemont, IL 3/2021 – 4/2022

Review new orders generated from customers purchase orders. Process changes orders.

Allocate material daily, cut orders accordingly to generate deliveries to be issued to warehouses.

Maintain communication between stakeholders. Order status and changes, inventory quantities and ETAs, cuts to purchase orders, shipments, and changes.

Process shipments (VRS), on customer’s portals and corresponding forms for applicable cuts.

Data analysis. Order history and status, shipments, cut reports.

System upgraded to SAP. Various new steps and applications implemented to maintain order and shipment processes.

Industrial Hard Chrome, Geneva, IL 12/2018 – 11/2020 Customer Support Specialist

Review and process customers purchase order. Distribute acknowledgements.

Generate Shop Order, allocate material and detail instructions to Production

Communicate with customer order status, planned shipment, generate shipment documentations.

Prepare billing invoices

Process shipments (ASNS), invoices and material collaborations on customer’s portals.

Report analysis of customer historical and forecast demand. Modagrafics, Rolling Meadows, Illinois 3/2017 – 12/2018 Account Manager

Professionally handle incoming requests from customers via phone, email, or web channels and ensure that issues are resolved both promptly and thoroughly. MARIELA CAMPOS

Hanover Park, IL – 954-***-**** – ********@*****.*** – www.linkedin.com/in/mcamposs/

Active responsibility for accepting, processing and managing customer orders.

Assist with customer complaints.

Assist Sales Department with customer quotations.

Monitor and Control Inventory.

Responsible for compiling and generating reports as they relate to customer service surveys.

Maintain daily update on production schedule and keep customer and sales informed about status of their jobs.

Maintain a balance between company policy and customer benefit in decision making.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Adhere to the Values and Expectations of the Customer Service Department Tyco Integrated Security, Boca Raton, Florida 6/2013 – 8/2016 Senior Sales Support – National Accounts

Scheduled service calls for customer, sales and field personnel for Inside Sales Accounts.

Prepare and update reports for Project Managers, Sales and Project Stakeholders.

Organize reports and documentation for the Retail Sales Hub, PMs, NAMs and Inside Sales.

Coordinate and communicate projects’ demand and changes between Sales, Customer, Field Teams, Returns, and Order Managers.

Assist Inside Sales and National Account Managers with RFPs, submit contracts through Legal Portal, and various accounts and customers’ support.

Burglar Alarm System Agent and Fire Alarm System Agent.

Collaboration on Interdepartmental Grass Roots Innovation Projects. Airspan Networks Inc., Boca Raton, Florida 6/2006 – 1/2013 Project Manager Order Management

Reviewed and approved sales agreements and purchase orders, intercompany orders and billing.

Scheduled orders with customers, Managers, Operations, Supply Chain and Logistics Departments.

Managed and coordinated travel expenses for Customer Service Engineers.

Assisted with the preparation of RFPs and RFQs.

Quoted, coordinated, and prepared freights and Import and Export documentations.

Prepared reports for CEO, CFO, Finance, Operations and Marketing Departments, and customers

Collaborated with IT Department.

Maintained communication with overseas’ counterparts, account managers and customers.

Assisted Finance and Operations Departments’ needs.

Issued licenses, encryption keys, reports and revenue packs, notarized documents. MARIELA CAMPOS

Hanover Park, IL – 954-***-**** – ********@*****.*** – www.linkedin.com/in/mcamposs/ Concept 2 Market, Inc., Pompano Beach, Florida 12/2005 – 5/2006 Estimating Purchasing Agent

Prepared RFPs and RFQs for V.P. of Marketing with current and future projects, from prototypes to turn-key at an electronic circuit board manufacturing company.

Issued purchases orders and scheduled materials per project requirements. Orange State Industries, South and Central Florida 10/1998 – 9/2005 Project Coordinator

Administrative Supervisor

Industrial Engineer

Cost and Process Analyst

Logistic & Purchasing

Manager

Arranged RFQs, bid requests, scheduled various trades, and reviewed contracts to meet requirements of projects from conception to completion.

Permit expediter and coordinated inspections

Managed the Administrative and Accounting Departments. Insurance, Contracts, Payables, Receivables, Job Cost Analysis, Quarterly and Year-end Accounting Processes.

Assisted President and Director complete company relocation.

Processed Inventory Control, Accounts Receivable, Job and Process Cost Analysis

Assisted Administrative Manager and Project Managers.

Researched and prepared RFPs and RFQs, vendors, suppliers, and forwarders

Issued and scheduled purchased orders for inventory and projects.

Analyzed Job cost, Inventory control, Fabrication, and production entry

Assisted Project and Administrative Managers.

Education

Industrial & Systems Engineering Bachelor's Degree, FIU, Miami, Florida Associates Degree, Universidad Americana, San Salvador, El Salvador References

Available upon request.

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