Scrum Master Agile Coach

TERRI THOMPSON, CPSM

****************@*****.*** 206-***-****

www.linkedin.com/in/terrilea-thompson

Goodyear, AZ

SCRUM MASTER\AGILE COACH\PROJECT MANAGER

PROFESSIONAL SUMMARY

Seasoned leader with over 20 years’ experience coaching development teams with a background as a Scrum Master. Expert in Agile methodology and the software development cycle. Led over 20 technical teams driving improved employee satisfaction, increase in quality, and shortened product delivery times.

SKILLS

People Leader IT Management Agile Coach Kanban Expert Financial Services Training Facilitation

Information Technology Certified Professional Scrum Master Project Management SDLC

TOOLS

Azure Dev Ops Rally Jira SharePoint Service Now MS Teams Miro Lucid PowerPoint

WORK EXPERIENCE

Symetra Financial Bellevue, WA 01/2021 – 07/2024

Senior Agile Coach and Development Manager

Designed an enterprise-wide program to train over 46 IT teams in Scrum and Kanban methodologies. Authored an Agile Took kit that provided self-serve education. Condensed the training program from 6 months to 2 days with hands on coaching to follow. Trained over 300 employees in various roles to include Software Development Teams as well as roles of Scrum Master, Product Owners and Executive Leadership. Received an average of excellent satisfaction ratings.

Managed and coached 14 leaders with diverse roles including Scrum Masters, Program Managers and Project Managers to elevate team performance for delivering new products, system enhancements and continuous improvement. Created development plans, conducted performance reviews and provided feedback. Established team and individual goals on quality, timelines and budget. Elevated team performance by recognizing strengths. Performance improved fueling 5 market increase moves and 7 promotions.

Initiated and implemented Coaches Corner, a bi-weekly Agile learning event attended by more than 1000 participants. Developed a plan that included diverse presenters, schedule, topics, and surveys for feedback. Presented to the executive team for approval. Coaches Corner continued for over 3 years with an overall rating of 10/10. Implemented a Buddy Program for peer-to-peer support. This improved quality of communication and sharing amongst the Agile Community.

Led the Agile Center of Excellence where the internal Agile community met to set standards and best practices. Facilitated meeting, identified topics, documented best practice and secured approval from the executive team. Recognized as the top performer Center of Excellence enterprise-wide.

****************@*****.*** 206-***-**** www.linkedin.com/in/terri-thompson-41a09544 Goodyear, AZ

Symetra Financial Bellevue, WA 06/2016 - 12/2020

Senior Scrum Master

Served as Scrum Master for up to 3 development teams to include offshore teams that automated the processing of applications, developed new products, and system enhancements. Planned, monitored and facilitated the daily tasks, including performance metrics. Guide and coach the Scrum Team on Agile practices and principles to deliver high-quality products and services. Assist the team in resolving impediments while promoting team empowerment in decision making.

Earned trust from Scrum Master peers in the company and became key Subject Matter Expert. Provided coaching on how to improve team and individual performance. Pushed 3-4 new products to market each year to increase company sales. Met all division objectives which resulted in company bonus as a reward for meeting sales goals.

Symetra Financial Bellevue, WA 12/2011 - 06/2016

Senior IT Project Manager Scrum Master

Served as Scrum Master for a web-based scrum team. The team consisted of off shore and US based developers, analysts and quality engineers. The main objective of the team was to move all of our applications and processes to the web for improved quality. Because of the success in this role, I was chosen by leadership to serve as a Project Manager in the IT Project Management Office for the company’s highest priority project.

Led 5 technical projects implementing new vendors for services. Led the implementation for service desk outsourcing which included infrastructure, procedures and training. Drove information security software installations for over 2000 employees. All projects were managed simultaneously. Cost saving resulting in multi-millions and met timeline and budget goals.

Symetra Financial Bellevue, WA 05/2005 - 12/2011

IT Systems Manager

Coached 3 teams of 36 employees with various roles including Engineers, Systems Analysts, Quality Testing Engineers and Business Analysts as they developed new products, enhanced existing products and maintained stewardship of existing systems. Employee survey results were the best in the company. The VP of the division credited this openly to my relationship building and respect earned from the teams.

Member of division leadership team representing 7 technical development teams. Provided input on prioritization, financial data, and proposed new ideas.

Selected to temporarily manage all the Business Analysts in IT during a major re-organization due to relationship building strengths. The BA team was required to re-apply for positions requiring my coaching skills to write resumes and to interview. The end result was that 11 BAs were promoted to newly formed SA positions.

CERTIFICATIONS

Scrum Alliance: Certified Professional Scrum Master, Product Owner, and Agile Leader

International Scrum Institute: Certified Kanban Expert

Scaled Agile: SAFe 6.0 course completion

ITIL Foundation: Service Management certification

University of Washington: Project Management certification

Scrum Fundamental Certification

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