Customer Service Call Center
Resume:
TA TODDRICKA
ASBEY
Tallahassee, FL, United States,
32310
Toddrickaasbey0421@gmail.c
om
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. I am a well rounded and dedicated employee and I will be sure to be an asset to any company that I am employed With. Education
High School Diploma
The Success Academy, Tallahassee
January 2012 - May 2015
A.A in Business Management
Tallahassee Community College,
Tallahassee, Florida August 2022 -
Present
Key Skills
Certifications
Certified Child Care Provider 45 Hours
Of Dcf Training
Professional Experience
Team Member(Restaurant)
Wendy’s January 2015 - May 2023
Cashier
Toys “R” Us May 2016 - December 2017
Customer Service Representative
Conduent December 2017 - November 2019
Call Center Agent(Remote)
Concentrix November 2019 - September 2023
Childcare Provider
Customer Relations
High-Volume Environments
Planning and Leading Activities
Data Entry
Efficient and Detail- Oriented
Very Adaptive To Change
Served as a Team Member at a restaurant, providing exceptional customer service with a friendly attitude
Effectively managed customer orders, efficiently processed payments, and ensured accuracy of orders
Demonstrated ability to work well under pressure in a fastpaced environment Greeted customers and responded to inquiries in a friendly and helpful manner Processed payments for goods and services using cash registers, credit card machines, and POS systems
Handled customer inquiries in a professional and timely manner via telephone and email.
Utilized computer systems to track, gather information, and/or troubleshoot customer issues
Developed and maintained relationships with customers to encourage repeat business Utilized customer service techniques and troubleshooting methods to effectively address customer inquiries in a timely manner
Recorded customer interactions and recorded information accurately in customer service database
Effectively managed multiple tasks in a fastpaced work environment Busy Beez Kidz Clubhouse LLC July 2020 - May 2023 Correctional Officer
Wakulla Correctional Institution May 2023 - Present Managed daily activities including meal preparation, cleanup, and recreational activities
Developed an ageappropriate curriculum for learning activities Monitored children’s safety and wellbeing at all times Implemented positive behavior management techniques Effectively manage and supervise inmates in a secure correctional facility Conduct searches of inmates, cells, and visitors and ensure that all policies and security regulations are followed
Monitor inmate activity, document behavior, and enforce rules and regulations Investigate and respond to incidents of misconduct and use appropriate communication when dealing with potentially dangerous situations
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