Business Services Records Management

KS

KAY KAY SUTTON

****************@*****.*** 334-***-**** Enterprise, AL 36330

Accurate, assertive, and adaptable Assistant effective at multitasking and time management while assuring customer satisfaction.

First aid and safety

Community integration

Community activities

Client documentation

Records management

Knowledge of state regulations

Cash management experience

Proper phone etiquette

Coordination skills

Conduent Business Services Remote, AL

Benefits Specialist

07/2021 - Current

Reviewed eligibility for medical insurance coverage and other benefit plans.

Monitored compliance with federal and state regulations concerning Kentucky benefits.

Explained the impact of life events such as marriage or divorce on benefits enrollment status.

Checked accuracy and completeness of benefits applications and documents for state benefits, such as SNAP, CCAP, and Medicaid. Checked accuracy and completeness of benefits applications and documents.

Provided assistance to plan participants by explaining benefits information to ensure educated selections.

Communicated effectively via phone with plan participants to resolve issues pertaining to health and welfare benefits.

Compiled data from various sources for reporting purposes. Wiregrass Home Care Dothan, Alabama

Caregiver

05/2017 - Current

Fostered independence in disabled individuals while closely monitoring safety at all times.

Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters. Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.

Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

Fostered relationship with client, providing companionship and counseling.

Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs. Took and recorded patient temperature, pulse, respiration and blood Summary

Skills

Experience

pressure to monitor health statistics.

Reported concerns to supervisor (care coordinator) to maintain optimal care for all client needs.

Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Tom Thumb Enterprise, AL

Deli Manager

04/2007 - 05/2015

Completed 1 day inventories of food and material stocks. Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.

Controlled portion sizes and garnishing for optimal cost controls. Reduced costs by controlling portion sizes and eliminating all types of waste.

Enforced staff performance and service standards to deliver consistent and positive customer experiences.

Managed team of 15 employees in high-volume deli doing more than

$5,000 in business each week.

Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

Priced and ordered food products, kitchen equipment and food service supplies.

Sought out and implemented methods to improve service and team performance to boost business sustainability.

Ordered merchandise with accuracy by verifying back stock and maintaining inventories.

Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising. Hired, trained, supervised and motivated team of 15 retail professionals to provide knowledgeable and fast service to every guest. Managed daily operations of the deli including staffing, scheduling, merchandising.

Walmart Ozark, AL

Assistant Store Manager

04/1998 - 04/2007

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.

Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.

Contributed to organizational initiative to achieve 30 day sales, budget and other targeted goals.

Achieved or exceeded business plans on consistent basis by engaging employees in key processes.

Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .

Coached and developed store associates through formal and informal interactions.

Promoted and supported strong relationships with local community organizations in surrounding area.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Supervised cashiers in processing credit, debit, and cash payments to streamline sales.

Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Management 101, Walmart - 2005

Certifications

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