Customer Service Home Sales
Resume:
Krista
Gardner
Marydel, DE *****
W: ********@*****.***
Skills
• Decision making
• Time management
• Staff training
• Team leadership
• Performance monitoring
• Customer service
Human Resources
Management
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• Multitasking capabilities
Professional Summary
Performance-driven Store Manager drives consistent growth with strategic operations management. Trains and mentors management team and recruits top associates to deliver award-winning service. Knowledge of inventory management and merchandising practices.
Experience
Marydel, DE
June 2011 - Current
Homemaker
• Became a stay at home mother for my small children Psychotherapeutic Services Dover, Delaware
June 2023 - March 2024
Administrative Assistant
Responsible for the establishment and operation of all office systems, for coordinating all executive, management, and operational schedules, for maintaining all inventories, for ensuring the timely completion of all clerical/secretarial tasks, and assisting the Team Leader in the daily operations for the programs.
Performs fiscal functions for the program, including but not limited to billing, accounts payable and accounts receivable.
· Serves as office manager, supervising subordinate clerical staff as required.
· Serves as receptionist, answers telephone calls, and performs initial review and prioritization of mail, telephone calls, appointments, etc.
· Responsible for confidential and sensitive documents requiring typing, data entry, filing and other clerical functions.
· Compiles, prepares and transmits payroll data for all program staff.
· Maintains time & attendance records for all program staff.
· Maintains, tracks, and organizes training records for all program staff while submitting monthly reports to HR.
· Drafts correspondence for approval and signature.
· Schedules meetings, interviews, training, ensures appropriate preparation/set up tasks are completed; maintains appointment calendars.
· Performs initial research for purchasing required as assigned and makes travel arrangements as required.
· Liaison between HR, Benefits, Risk Management, QA, Recruiting, Corporate and program staff to clarify, explain and/or complete requirements for department requests.
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Macy's Newark, Delaware
September 2010 - November 2010
Assistant Counter Manager
Conducted regular store walkthroughs to maintain cleanliness and organization.
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• Oversaw cash handling procedures, including opening and closing registers. Implemented promotional campaigns to drive sales and achieve revenue goals.
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Used POS system to help management improve margins, ensure accurate sales reporting and develop staff revenue goals.
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• Served guests with focus on ensuring excellent customer experiences. Assisted customers with product selection based on their needs and preferences.
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• Processed daily sales numbers and ensured cash register accuracy. Utilized POS system effectively to process transactions quickly and accurately.
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Demonstrated exceptional customer service skills by going above and beyond to meet client expectations.
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Collaborated with management team to develop strategies for improving overall store performance.
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• Managed daily operations of counter and ensured smooth customer service.
• Resolved customer complaints professionally and efficiently. Rent a Center Smyrna, Delaware
September 2006 - October 2009
Store Manager
Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
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Coordinated employee schedules for optimum performance and shift coverage.
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Directed merchandising strategy to create eye-catching displays and increase revenue.
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Addressed and resolved escalated customer complaints and worked to restore satisfaction.
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Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
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Led team by example to maintain focus on performance and achieving targets.
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• Balanced tills at end of shifts and made daily bank deposits. Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans.
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• Identified new opportunities to increase sales and achieve store targets. Maintained high store standards in merchandising, security and visual presentation.
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• Oversaw employee recruiting, onboarding and training on store procedures.
• Received and acted on customer feedback to boost return custom rate. Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment.
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• Managed inventory audits, financial reconciliations and sales reporting. Collaborated with team members to set sales goals and develop strategies for achieving them.
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Scheduled staff shifts, vacations, and time off requests fairly and efficiently.
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Implemented visual merchandising techniques to showcase products effectively.
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• Handled customer complaints professionally and resolved issues promptly. Coordinated promotional events or sales initiatives in collaboration with other departments.
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• Managed daily store operations to ensure efficiency and productivity. Ensured compliance with company policies, procedures, and safety guidelines.
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• Mentored employees in best practices for customer service excellence. Maintained clean, safe, and organized store environment for customers and employees.
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Established welcoming atmosphere by providing excellent customer service at all times.
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Hired trained, and supervised employees while promoting positive work environment.
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Prepared regular reports on store performance metrics for upper management review.
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Developed and implemented marketing strategies to increase store traffic and sales.
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Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
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Coordinated financial or budget activities to fund operations and maximize investments.
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Patterson Schwartz Dover, Delaware
July 2003 - August 2006
Real Estate Agent
Negotiated contracts as skilled representative for either side, obtaining favorable terms for clients and smoothing process.
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Skillfully managed sales processes from listing and marketing through final closings.
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Accommodated customers' schedules by remaining open to showing properties at any reasonable hour.
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Collaborated with other real estate agents to share leads and expand client base.
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Created property listings with comprehensive descriptions and high-quality photos.
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Ensured compliance with federal, state, and local real estate laws during transactions.
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• Scheduled and conducted property showings for potential buyers or renters. Facilitated smooth closings with orderly paperwork and expert handling of contract issues.
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• Offered guidance on financing options to prospective homebuyers. Hosted open houses to attract potential buyers and generate interest in listings.
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Increased referral business through satisfied clients and partnerships with industry professionals.
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Organized marketing materials such as flyers, brochures, and signage for listed properties.
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Delighted clients by locating and securing ideal properties for individual needs.
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Managed contracts, negotiations and other aspects of sales to finalize purchases and exceed customer expectations.
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Marketed and sold properties for clients by hosting open houses and advertising online.
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• Verified completed legal formalities prior to closing dates. Consistently followed up with clients after transactions were completed to maintain long-term relationships.
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Prepared all necessary documents, including purchase agreements and rental contracts.
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Provided exceptional customer service throughout entire buying, selling, or renting process.
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Attended closing meetings to ensure smooth transfer of ownership or occupancy rights.
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Continuously updated knowledge of current market trends and local inventory availability.
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Maintained excellent relationships with clients through regular communication and updates.
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• Stayed up-to-date on mortgage rates and related real estate news.
• Actively participated in networking events within real estate community. Optimized property prices based on market conditions and current buyer trends.
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Helped buyers obtain financing and locate desirable properties within desired areas.
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Improved property appeal through high-return updates and furniture staging.
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Supported sellers with effective property listings and frequent showings to obtain quick sales with maximum profits.
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Office Depot Newark, Delaware
April 2002 - November 2003
Assistant Store Manager
Maximized coverage for operations needs with effective scheduling and assignment delegation.
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• Maintained attractive, well-organized displays with regular resets. Trained employees to capitalize on all sales and service opportunities with proactive approaches.
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• Reduced shrinkage with successful loss prevention strategies.
• Oversaw expenses, deposits and receipts to support recordkeeping.
• Inspired team members to drive performance, collaboration and teamwork.
• Trained staff in customer service, merchandising and security monitoring.
• Scheduled and delegated assignments to maximize coverage. Managed daily store operations to ensure smooth functioning and customer satisfaction.
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• Handled customer complaints professionally and resolved issues promptly. Performed opening and closing duties as needed, ensuring security of store premises.
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Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
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• Conducted periodic performance reviews to assess employee performance. Rent a Center Dover, Delaware
June 2000 - March 2002
Assistant Store Manager
• Collaborated with store manager to meet revenue goals. Rotated products following seasonal trends and styles according to company strategy.
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• Supervised and disciplined employees to reach performance targets.
• Ran promotions and in-store events to increase sales. Enforced employee adherence to company practices, policies and procedures.
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• Trained staff in customer service, merchandising and security monitoring. Recaptured dissatisfied customer loyalty with successful complaint management and resolution.
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Built and managed successful retail teams through recruiting, training and encouragement.
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• Inspired team members to drive performance, collaboration and teamwork. Collaborated with Store Manager in planning and implementing marketing campaigns.
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Ensured all cash handling procedures were followed accurately by team members.
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Monitored sales floor activity to identify opportunities for improvement or areas requiring attention.
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• Handled customer complaints professionally and resolved issues promptly.
• Boosted sales through successful advertising campaigns.
• Conducted periodic performance reviews to assess employee performance. Education
GED
GED Testing Services, Dover, Delaware
Real estate
Omega School of Real Estate, Wilmington, Delaware Language
Fluent
English
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