Customer Service Sales Agent
Resume:
MERRI
GRANT
*****.******@*****.***
Rock Hill, SC 29730
CONTACT
SKILLS
• Problem-Solving
• Organizational Skills
• Self Motivation
• Sales closing
• Problem-solving abilities
• Analytical Skills
• Multitasking
• Professionalism
• Adaptability
• Effective Communication
Senior Sales Agent
Tranzact Insurance, remote, SC
Sales Agent Representative
Angi, remote, SC
Senior Sales Agent
SelectQuote Insurance, remote, SC
Key Account Executive – Outside Sales
Comporium Communications, Rock Hill, US
EXPERIENCE
August 2023 - Present
Maintained accurate records of all sales activities including pipeline reports, forecasts and presentations.
•
Provided ongoing customer service support by responding to inquiries in a timely manner.
•
Identified potential customers, established relationships and negotiated
• contracts with new clients.
April 2023 - July 2023
Negotiated contracts with key accounts to maximize profits and ensure long- term relationships with customers.
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Assisted customers in selecting the best products based on their needs, preferences and budget.
•
Maintained and updated customer databases, ensuring accurate records of all
• customers' information.
July 2022 - March 2023
Provided technical guidance for product implementation issues encountered by customers.
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• Analyzed market data to identify key opportunities for business development. Successfully developed and implemented sales strategies to increase customer
• base and revenue growth.
Provided ongoing customer service support by responding to inquiries in a timely manner.
•
Developed comprehensive knowledge of company products, services, pricing structures and industry trends to effectively meet customer needs.
•
Utilized strong communication skills to build relationships with prospective
• customers, discuss product features and benefits and close deals. July 2017 - March 2021
Responsible for building strong working relationships with area Realtors in order to generate new sales leads with the objective of gaining new customer sales
•
Collected and logged all customer data into Salesforce CRM to allow for long term success
•
Customer Contact Center Team Supervisor
Comporium Communications, Rock Hill, US
Toll/ Directory Assistant Operator
Comporium Communications, Rock Hill, US
Customer Service – billing, answering service related questions, processing credit card payments
•
• Responsible for sales of all Enterprise core services in the residential market Participated in Sales campaigns working in tandem with Marketing and other residential sales resources
•
• Attend sales training
• Continually working with leads throughout the entire sales process.
• Home Security Sales
January 2003 - July 2017
Responsible for managing and monitoring all day-to-day operations in Customer Contact Center –Residential Services, Security Monitoring, Internet Tech Support and for keeping Management informed of key issues
•
• Assist with Technical Support and Security areas when necessary Responsible for customer service quality assurance for a team of approximately 13 agents, including coaching, monitoring, attendance, monthly score cards, and ensuring all customer service and sales goals are being met on a regular basis
•
• Ensure sufficient resources are in place and trained as required to meet demand
• Responsible for new hires to ensure smooth onboarding process
• Serves on the CS-AP committee
• Handles escalated calls.
• After Hours Helpdesk
• Handled escalated customer calls from all areas
Identified problems or issues with existing systems and processes and proposed solutions accordingly.
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Provided leadership and direction to team members, ensuring that performance
• goals were met in a timely manner.
June 2002 - January 2003
Responsible for handling customer calls for directory assistance and toll assistance
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• Provide toll rating functions
• Answer after-hours repair and monitoring security alarms. Data Analytics in Data Analytics
Google/Coursera, online
EDUCATION
August 2024
June 2024
Digital Marketing in Marketing
Google/Coursera, online
Chris Logan Career College, US
High School Diploma
Rock Hill High School, US
January 2001
June 1991
CERTIFICATIONS
• Insurance Producers License
Change Management Course Completion, Comporium Communications, 2015 Leadership Training Completion, Comporium Communications, 2015Situational Training Completion, Comprium Communications, 2015Attended “How to Manage Difficult People” seminar, 2015, Telephone Doctor
ONGOINGTRAINING
Contact this candidate