Customer Service Administrative Assistant

Theresa Lee

334-***-**** Union Springs, AL *************@*****.***

SUMMARY OF SKILLS & QUALIFICATIONS

Excellent Customer Service and De-escalation

Knowledge of the Laws, Regulations, and School Safety Procedures

Exceptional Communication and Phone Skills

Office Competencies including Copying; Faxing and Filing; Managing and Updating Records

Leadership and Professionalism

Time Management and Organization

Computer Competencies Including Microsoft 365 & Outlook

Employee Hiring, Training, and Development

EDUCATION

Bryant & Stratton College – Online

Associate Degree in Office Management 02/2024

Diploma in Administrative Assistant 2023

Virginia College – Montgomery, AL

Associate Degree in Pharmacy Technician 2013 – 2015

RELEVANT PROFESSIONAL EXPEREINCE

Bullock County Board of Education – Huntsville, AL 10/2018 – Present

Custodian

Assist with office duties when needed, including copying and filing.

Perform routine cleaning tasks, including sweeping, mopping, vacuuming, and dusting to maintain a clean and safe environment.

Manage and restock cleaning supplies and equipment inventory.

Collaborate with team members to complete special cleaning projects and tasks.

Union Springs Associated Grocery – Union Springs, AL 11/2016 – 05/2018

Deli Manager

Trained and supervised staff in food preparation and safety techniques.

Managed inventory and ordered supplies and food based on weekly reports.

Instructed staff on handling difficult sales and situations.

Interviewed and made hiring decisions for applicants.

Monitored and tracked food costs and waste.

Church’s Chicken – Union Springs, AL 06/2013 – 09/2016

Shift Manager

Assigned tasks to team members based on competencies to meet production goals.

Developed and implemented daily production schedules, ensuring high service levels.

Conducted training and onboarding for new employees.

Created and executed process improvement suggestions for safety, service, quality, and cost.

Managed cash handling, banking duties, and budget monitoring.

Communicated with customers, employees, and higher management professionally, clearly, and kindly.

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