Customer Service Call Center

Asif Z Siddiqui

**** ****** ***** *****, ******, Ga. 30518 • 404-***-**** • ******@*****.***

Professional Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Complaint handling and resolution.

Dedicated sales and customer service manager with 15 years of experience.

Established sales and customer service department and maintained it for tenor.

Microsoft Office Suites.

Office Skills.

Banking, addressing customer concerns, clientele, customer service, forklift, team leader, managing, access, Microsoft Office Suites, Office Skills, pallet jack, policies, safety, sales

Work History

Maintenance, 6/2023 – Present

Costco – Buford GA

Inspected facility and picked up any trash or other debris impacting appearance of flow between spaces and appearance of warehouse.

Maintained floors using equipment provided by Costco.

School Custodian, 09/2019 to 1/2023

Buford High School – Buford, GA

Inspected facility and grounds and picked up any trash or other debris impacting appearance or movement flows between spaces.

Completed routine floor maintenance, including stripping, sealing and finishing.

Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.

Checked in and stocked inventory throughout facility.

Maintained cleanliness in multiple buildings for 3 years.

Pit Operator, 02/2015 to 10/2019

Amazon – Jefferson, Georgia

Responsible for placing merchandise in appropriate location for storage and ease of access when orders are placed.

Responsible for everyday organization of facility.

Managed and maintained outside and inside grounds.

Maintained or exceeded company standards for 2 years.

Manager / Customer Service, Sales Manager, 01/2009 to 1/2015

Sell Your Gold, Inc – Suwanee, Ga

Ensured superior customer experience by addressing customer concerns.

Managed all day-to-day aspects of business including managing employees, banking issues and customer service.

Provided elevated customer experience to generate a loyal clientele.

Trained, coached and mentored staff to ensure smooth adoption of new programs.

Manager / Sales Manager, 01/2006 to 12/2008

Syed Associates – Atlanta, Ga.

wAchieved sales goals and service performance requirements of $150k / sales quarter through new customer sales.

Increased sales productivity by 15% during two consecutive sales quarters.

Developed and implemented sales teams for various sales regions in southeast.

Trained, coached and mentored staff to ensure smooth adoption of new programs.

01/2004 to 12/2006

Birchwood, Inc – Norcross, Ga

Certified usage on warehouse equipment including forklift, electric pallet jack, floor scrubbers and other various warehouse equipment.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Operated PC and RF - based computer system with high level of accuracy.

Assigned as team leader after two months of employment.

Supervised work of contracted employees to keep on task for timely completion

Customer & Sales Manager, 06/1995 to 12/2003

Orotrend, Inc – Atlanta, Ga.

Established and managed customer service department.

Increased sales in Southeastern part of United States by 10% each year.

Collected customer feedback and made process changes to exceed customer satisfaction goals

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

BBA: Management, 06/1993

Georgia Southern University - Statesboro, Ga

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