Customer Service Representative

APRIL D. SPEAKS

OFFICE MANAGEMENT PROFESSIONAL

Mobile: 336-***-****

Email: *************@*****.***

Address: **** ******* ****, ******* *****, N.C. 27107

LinkedIn: www.linkedin.com/in/april-speaks-a345651b1

OBJECTIVE Detail-oriented and high-energy team player with over 15 years of experience, seeking a challenging Office Management position.

Offering excellent verbal and written communication skills, impeccable grammar, and punctuation, along with a can-do attitude. Proven ability to

efficiently manage office operations and contribute to organizational success.

EDUCATION

Post University, Waterbury, CT

Associate of Science in Management

KEY SKILLS

• Multi-line Phones

• Customer Service (15+ years)

• Office Equipment Management

• Proactive and Critical Thinking

• Proficient in Microsoft Office

• Cash Drawer Balancing

• Problem Solver

AWARDS

• Certificate for Mindful Leadership- #LmleoSLn5B

• Certificate for Managing Chaos- #hAl1moGfN1

• Certificate for Strategic Leadership-#GZrpdW3rVG

• Certificate for Critical Thinking- #t0AQyHxT39

EXPERIENCE

Front Desk Manager/Hotel Experience Champion

Holiday Inn Express, Kernersville, N.C.

April 2021 - May 2023

• Demonstrated exceptional leadership as the Front Desk Manager, ensuring a seamless hotel experience for guests. •

Implemented and managed strategic initiatives, resulting in improved customer satisfaction scores.

BOH Assistant Manager/Server/Drive-Thru

Arcadia Family Restaurant & Pizzeria, Winston Salem, N.C.

August 2018 - April 2020

• Led back-of-house operations, keeping high standards of service and efficiency.

• Managed drive-thru operations, contributing to increased customer throughput.

Secretary/Administrative Assistant

North State Water & Sewer, Winston Salem, N.C.

May 2015 - June 2018

• Supplied efficient administrative support, highlighting strong organizational and communication skills.

• Managed data and documentation, ensuring accuracy and accessibility.

COMMUNICATION

• Excellent communication skills with a confident, articulate, and professional speaking style.

• Empathetic listener and persuasive speaker with the ability to communicate effectively in writing.

• Skilled in presentation and negotiation.

LEADERSHIP

• Presidential Member of the Post University Chapter of The NSLS (The National Society of Leadership and Success).

REFERENCES

Available upon request.

Contact this candidate