Customer Service Administrative Support
Resume:
SKILLS
Customer Service
Administrative Support
Time Management
Team Coordination
Problem Solving
LANGUAGES
Spanish
EMPLOYMENT HISTORY
FEB 2022 - PRESENT
Receptionist, Joseph's Hair Salon, Springfield, VA FEB 2016 - FEB 2022
Funeral Assistant, Pierce Funeral Home, Manassas, VA SEP 1997 - JUL 2002
Loan Officer & Member Service Team Leader, Congressional Federal Credit Union, Washington, D.C
EDUCATION
AUG 1977 - MAY 1979
General Studies, Northern Virginia Community College, Annandale, VA 6003 Trailside Dr, Springfield, United
States, 22150
*************@*****.***
PATRICIA L. PRICE
PROFESSIONAL SUMMARY
Receptionist and Funeral Assistant with 8+ years of experience in customer service and administrative support. Proven ability to manage schedules, handle client concerns, and ensure smooth operations in various environments. Adept at team coordination, problem solving, and maintaining accurate records, bringing a detail-focused approach to every role. Greet clients, manage appointments, and handle phone inquiries, ensuring smooth salon operations.
Maintain client records and process payments, enhancing customer satisfaction and retention.
Coordinate with stylists to manage schedules efficiently, improving service delivery. Address client concerns promptly, resolving issues to maintain a positive salon experience.
Assisted in funeral service preparations, ensuring ceremonies ran smoothly and respectfully.
Coordinated with families to personalize services, enhancing client satisfaction. Managed logistics for funeral processions, improving operational efficiency. Handled administrative tasks, maintaining accurate records and documentation. Led team to process loan applications monthly, ensuring compliance and accuracy. Increased member satisfaction through effective team leadership and streamlined services.
Trained and mentored new staff, improving overall team performance and service quality.
Resolved complex member issues, enhancing trust and loyalty within the credit union.
Led loan approval process, ensuring compliance with federal regulations. Streamlined member service operations, resulting in improved customer satisfaction scores.
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