Customer Service Delivery
Resume:
Utopia Miller
Glen Burnie, MD
*************@*****.***
Summary of Qualifications
●10 years of experience as a Dispatcher
●More than 15 years of Customer Service experience
●Ability to type 45 WPM
●Self-motivated professional
●Proven ability to work independently or on a team
●Ability to interact with individuals at all levels
Professional Skills/Experience
Dispatcher
●Maintained constant contact with drivers to ensure that routes and schedules were upheld and passengers arrived on time.
●Led and managed all drivers while maintaining detailed performance and accountability records for QA & compliance.
●Optimized routes dictated by customer requests to find the most cost-effective service delivery solutions.
●Coordinated home delivery services through outbound phone calls to make sure that all parties were informed.
●Monitored vehicles and created reports and service appointments ensuring that vehicles met safe operating requirements.
●Provided logistical support for transportation of cargo on a national scale and tracked inventory.
●Responsible for collecting and maintaining updated driver records for insurance purposes.
●Assisted drivers with directions and alternate detours to make sure that passenger schedules were kept.
Customer Service
●Fielded inbound customer calls and asked appropriate questions to determine the needs of each caller.
●Answered questions about services and products available and made recommendations based on individual needs.
●Captured updated customer information to be entered into database for streamlining future jobs.
●Confirmed pick up and drop off appointments to make sure that all parties were present and on time.
Payroll & Benefits
●Answered customer questions regarding payroll, benefits, and general questions about the company merger with Sprint.
●Assisted employees with enrolling in benefits programs and answered general questions about eligibility and access.
●Resolved payroll disputes and discrepancies and logged all pertinent information into database systems.
●Directed concerns requiring additional administrator support to the appropriate departments within the company.
Work History
Dispatcher
Urban Express
Beltsville, MD
03/2013 - 06/2019
Dispatcher/CSR
American Limousines
Baltimore, MD
06/2010 - 04/2012
Medical Dispatcher
American Medical Response
Akron, OH
09/2008 - 12/2009
Dispatcher
Payroll & Benefits Specialist
Prestige Delivery System
Nextel Corporate Office
Garfield Heights, OH
McLean, VA
05/2005 - 05/2008
08/2003 - 03/2005
Education
Boys and Girls High School
New York, NY
●High School Diploma Received
1995
College of New Rochelle
New York, NY
●General Studies
08/1999
References
Available Upon Request
Contact this candidate