Customer Service Patient Access

PROFESSIONAL SUMMARY

SKILLS

ROUDOLPH

GASPARD

R

G

Davenport, FL 33837, 305-***-****, **********@*****.*** Customer Service professional with 11 year's experience in variety of industries. Providing support to low-and high- level executives Organized, and efficiently prioritizing and handling multiple task. Excellent verbal and Written Communication time management skills with the ability to prioritized and handle multiple project and fast paced environments.

• Patient Relations • Data Entry • Appointment Scheduling

• Customer Service • Staff Management • Schedule development

• Staff Discipline • Cargo Handling • Materials Transport

• Delivery Scheduling • Safe Driving

May 2024 - Curent 2024

EXPERIENCE

Patient Access

AdventHealth Davenport Fl

• Managed transportation functions with ERP software and expert planning for daily operations.

• Explained consent forms, patients' rights and other registration documents.

• Greeted and directed patients and visitors presenting to patient access areas.

• Obtained insurance card copies and validated insurance information via insurance eligibility tool. Truck Driver June 2022 - August 2023

CRST Expedited Cedar Rapid, IA, USA

• Secured cargo safely, appropriately arranging and balancing load within vehicle.

• Maintained detailed logs, customer records and DOT-required documentation.

• Documented and accurately logged working hours, rest periods and miles driven.

• Coupled and uncoupled trailer connections with consistency and skill. Customer Service Representative October 2017 - May 2022 JetBlue Airlines Fort Lauderdale, FL

EDUCATION

LANGUAGE

• Operated ground equipment to move luggage, supplies and servicing machinery.

• Delivered fast and friendly service to handle questions and service complaints.

• Handled customer inquiries, payments and service requests.

• Enhanced customer satisfaction with fast, knowledgeable service. Station Supervisor July 2017 - October 2021

Silver Airways Fort Lauderdale, FL

• Implemented and enforced safety programs to protect employees. Sales Representative December 2014 - October 2017

Home Depot

• Exceeded sales objectives to capture new leads and customers. No Degree - Pharmacy - Pharmacy Thechnician May 2007 Keiser University, Fort Lauderdale, FL

High School Diploma June 2017

New American School, Port Au Prince, Haiti

Fluent

Spanish

Native

French

Native

Haitian Creole

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