Claims Adjuster Property
Resume:
Heidi Jennifer (Jenny) Meade
Licensed Insurance Professional
Plano, TX 75075
*************@*****.***
• Licensed Property & Casualty insurance professional with 20+ years in Commercial Lines-Property claims experience within best practices, legal and company standards.
• Obtain a challenging commercial insurance position to utilize my education, experience and skills to enhance myself along with my career aspirations.
Authorized to work in the US for any employer
Work Experience
Senior Commercial Lines-Property Claims Adjuster
Choice Claims-Dallas, TX
March 2023 to March 2024
Manage an assigned inventory of first party commercial property claims. Investigate, evaluate, and resolve commercial claims in a timely and efficient manner. Engage experts (forensic accountants, fire or fraud investigators, engineers, roof/construction consultants) to assess and verify damages.
Communicate effectively with insureds/insureds representatives throughout the claims process, providing updates and clarifications as needed.
Identify and address subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation. Achieve quality standards on every file by following all company guidelines, achieve quality and cycle time targets, ensure appropriate documentation and issue appropriate claim disbursements. Stay current with industry trends, regulations, and best practices to ensure compliance and improve claims handling procedures.
Prepare reports and maintain accurate records of all claims activities - including investigations, evaluations, settlements, and correspondence.
Negotiate settlements with insureds/insureds representatives. Use a diary management system to ensure files are handled fairly and promptly. Participate in training and development to maintain and enhance technical skills and knowledge. Senior Commercial Lines Property Claims Adjuster
Strata Claims Management-Dallas, TX
December 2015 to March 2023
Handle an assigned pending of first-party commercial property claims. Communicate effectively with parties involved in claims throughout claims process, providing updates and clarifications as needed.
Conduct investigation, verify coverage, develop and employ resolution strategies, and authorize within authority limits.
Establish timely and adequate reserves by reviewing and interpreting policy, estimating potential claim valuation, and following company claim handling protocols. Oversee hired third-party consultants, assess damage, and determine appropriate methods of repair/ replacement and cost projections.
Obtain proper support from the insureds (receipts, invoices, estimates, proposals, bills, contracts). Identify and address subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation. Achieve quality standards on every file by following all company guidelines, achieve quality and cycle time targets, ensure appropriate documentation and issue appropriate claim disbursements. Maintain compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. Prepare reports and maintain accurate records of all claims activities - including investigations, evaluations, settlements, and correspondence.
Negotiate settlements with insureds/insureds representatives. Maintain diary management system of all claims are handled timely. Participate in training and development to maintain and enhance technical skills and knowledge. Commercial Lines Property Claims Representative
Liberty Mutual Insurance Company-Richardson, TX
March 2003 to December 2012
Manage an inventory of simple to moderate to high complexity and exposure commercial claims. Provide exceptional customer service by interacting professionally and effectively with parties involved in claims (insureds, claimants, agents) throughout the claim process, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
Conduct investigation, verify coverage, develop and engage resolution strategies, and authorize disbursements within authority limits.
Establish timely and adequate reserves by reviewing and interpreting policy, estimating potential claim valuation, and following company claim handling protocols. Oversee hired outside consultants to assist with the investigation, assess damage, and determine appropriate methods of repair/replacement and cost projections. Obtain proper supportive loss documentation such as contracts, receipts, invoices, estimates, proposals, bills,
Identify and address subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation. Achieve quality standards on every file by following all company guidelines, achieve quality and cycle time targets, ensure appropriate documentation and issue appropriate claim disbursements. Maintain compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. Education
Bachelor's degree in Mathematics
The University of Texas at Dallas - Richardson, TX August 1994 to May 1997
Skills
• Communication skills
• Customer service
• Writing skills
Certifications and Licenses
Property & Casualty License
March 2003 to September 2025
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