Service Engineer Field
Resume:
MAURICE TAYLOR
*****@*******.***
WORK HISTORY
Sartorius
Field Service Engineer
August 2020 – Present
• Installation, commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
• Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
• Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator Malvern
Customer Service Engineer
June 2016 – May 2020
Deliver technical service and support on equipment within company guidelines with the objectives of minimizing customer downtime and generating revenue opportunities.
Quality Control oriented and focused on testing equipment to make sure that it meets the required design specifications and quality standards.
Provide installation support, maintenance, modification and/or repair on various mechanical, electro-mechanical and electronic instruments.
Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations.
Document and complete service administration activities in a timely manner in order to comply with company policies. Must possess strong time management skills and follow all published processes with limited supervision.
Mettler Toledo
Customer Service Engineer
April 2013 – June 2016
Perform on-site installation, repair, upgrade and maintenance of assigned Mettler Toledo instrumentation, including, but not limited to, infrared reaction profiling equipment, and laser crystallization monitoring equipment, automated lab reactor systems, proprietary software and associated applications.
Provide field service support and expertise to Mettler Toledo end-users on assigned equipment throughout the product’s lifecycle. This should include product positioning, lead generation and training. Should be viewed as the customer’s “Trusted Advisor”.
Acted as a Quality Control Inspector responsible for making sure that manufactured products met a set of predetermined quality standards prior to customers usage
Communicate, document and manage customer issues with the Sales, TAC, Product Management, Service and Quality departments as required on a routine basis. Nanometrics
Field Service Engineer
Aug. 2011 – Aug. 2012
Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex manufacturing equipment and systems.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers’ needs and clarifies if the responsibility for problem resolution fails to sales personnel, customer support reps, or engineers.
United States Navy
Aviation Electronic Technician, Jan. 1991- Jan. 1995 EDUCATION
Bachelor of Science in Business Information Technology, University of Phoenix
Associate of Applied Science in Electronics, DeVry Institute of Technology
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