Part-Time Customer Support

DIANAH WATSON

WYLIE, TEXAS *****

(CELL) 972-***-****

Email: *********@***.***

Remote Work From Home Positions Only

SUMMARY

An Executive Level Assistant with over 16 years of professional experience in technology, retail, and various businesses. Demonstrated skills in leadership, planning and communication. Ability to resolve conflict, consistently meeting project timelines, has worked simultaneously on multiple projects, highly motivated and goal oriented.

TECHNICAL SKILLS COMPUTER APPLICATIONS

Type 55-60 wpm

Lotus Notes

MS Power Point

Copiers/Fax Machines

Front Page

MS Word

Scanners

Oracle

Web Downloads

Desktop PC/Laptops

HP Plotters

Binding Machines

SAP

Share Point/Teams

Proprietary Software

MS Excel

Soft Phone

PROFESSIONAL EXPERIENCE-

OMAHA STEAKS (CUSTOMER SERVICE UNIVERSAL REPRESENTATIVE)

Sept 2018 – Sept 24

Answered inbound customers calls for product orders and, assist with selecting appropriate product packages to accommodate customer’s needs, including special offers. Upsell additional products to add to orders. Also assisted customers with product cooking instructions.

Provided UPS tracking status and assist customers with their shipment delivery dates.

Made changes to customers’ orders and canceled orders when asked.

Assist customers with credit card payments for products.

Created claims, and reshipped missing shipments & missing products.

Employees Help Desk Assistance.

Customer chat line assistance.

Worked in various customer order Queues.

Responded to customers emails.

TRUCKERS VOICE IN COURT (TVC) – Part-time – Sales and Customer Support

Rockwall, TX – April 2011 – April 2015 – (Hard Sales)

Sale legal services to professional truck drivers to protect their Commercial Driver’s License and MVR, covering all moving and non-moving violations.

Liaison for drivers needing assistance from our corporate office regarding status on citations.

NATIONAL DIRECT MARKETING – Customer Support Rep. (Part-Time - Dallas, Texas 2004-2009)– for US Coast Guard, Army, Navy, and Natl. Guard – (work from home using auto dialer– New Madrid Tech - Contract position with the same company started) Sept. 2009 – April 2012 (Full-Time job).

Verified applicant’s information and, determined if the applicants qualified for military enlistment prior to submitting their request to the recruiters.

Assist applicants with locating military recruiting offices in their areas and answered general questions.

Offer military applicants an opportunity to pursue a college degree while serving active duty in the military; verified and listed various programs colleges offered.

Goal: 2-3 college leads required per hour.

TOTAL TECH. SUPPORT – Temp Agency - Admin. Asst. @ Texas Instruments

Richardson/Plano, TX. Dec - 2006 - Sept - 2009. IT/Marketing

Maintained managers Outlook calendars, scheduled travel, meetings, conference rooms and conference calls.

E-mailed correspondence, coordinated speakers for meetings, compiled and sent out meeting requests, assisted with planning departmental/customer meetings, compiled notes from meetings.

Coordinated new hire setup including phones/voice mail, network etc.

Compiled expenses, ensured all documentation was accurate, proofed and signed before submission to accounting.

Entered system tickets for facility and equipment requests, also tracked assets.

Posted and edited correspondence on Share Point drive, posted events on Team Site for reference.

Created requisitions in SAP for purchase orders.

Coordinated Marketing Events including preparation for training classes; focal for attendees, training room scheduling and setup, coordinated lunches, restaurants reservations, air flights and hotel confirmations.

LENNOX INDUSTRIES – Temp Admin. Asst - Richardson, TX – Nov. 2004 –Jul 2006

Downloaded and printed HVAC Schedules and Detail Reports from various customers web sites to process orders. Utilized Belo View, Auto Desk Composer and various programs to access files from various web sites.

Transferred data from the SAP System into a monthly report for Commercial/National Account Managers.

Reviewed Change Orders weekly; to ensure appropriate management level approvals were obtained, assured Change Orders followed company policy.

NOTE: Digital Equipment, Compaq and Hewlett-Packard merged while I was employed there.

HEWLETT-PACKARD - Administrative Assistant (Sales Dept) -Plano, Texas

Dec 1988-June. 2004

As the liaison between Executive Director and Executive Staff -

Composed general correspondence.

Focal for Sales orders, routed orders appropriately for revenue generation.

Compiled sales orders in excel spreadsheets for monthly reports and forecast.

Scheduled meetings, conference calls, travel, and hotel accommodations while, adhering to budget requirements.

Liaison between HR and Management with the preparation of our monthly District Meetings, while striving for smooth and productive meetings.

Coordinated a ($45K) Americas level event for our District.

Managed and coordinated calendars for several management levels.

Compiled receipts and entered expenses into the company’s expense system, (Captura) to maintain proper, correct, and timely payments.

Maintained travel receipts, and prepared expense reports ensuring correct and timely payments.

EDUCATION:

High School Diploma – Texarkana, TX - Completed (2) years, Exec. Secretarial School, Dallas, TX.

Certification - Richland College, Richardson, Tx – (6 MThs) Designs.

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