Team Member Special Projects

Amit Kumar

: -889*******

: -****************@*****.***

: -Gurugram Haryana

The first objective of my career is getting myself emerge in all market situation and learn from marketers, along with this I will align my acquired marketing skills towards my companies’ vision to fulfill the objective, I am hired for. Professional Exposure

2.8 year experience in Bank of America as Team Member.

Quality check for Cases processed for payments and disputes.

KYC check for dusputes and cases.

Investigation of Account take over activity and tagged as reg flag while find any suspecious activity on accounts.. Like one account is loggedin from different giographical location for making transaction and IP address of device is different for disputed transaction.

Working on REG E claims of digital disputes.

Investigation and detection of Check fraud, like counterfiet, forged maker and unauth draft.

Identification of behaviour of transaction activity while investigation I.e small amt of much transaction or High amt transaction pattern which is not in history.

Investigation on sold and activity on dormant account to make sure transaction is not don't for any terrorism financing or other illegal activity.

Detect multiple dispute behaviour pattern of accounts.

Gathering appropriate documentation to support final determination

Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management

Reviews alerts/reports to detect Suspicious Activity Report (SAR) is required along with completing BSA form, writing narrative and gathering supporting documentation

Reviews disputed transactions to investigate fraud claims, identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions

Investigation of Check fraud claims and digital or internet fraud claims.

Dectection of Deposit fraud dispute cases

Zelle payment disputes of online transaction.

Acquired Skills

Analytical skills

Presentation Skill and communication

Time Management

Proficiency in speaking and writing English, Hindi Career Objective

Professional Exposure

Acquired Skills

certification

AMIT KUMAR Page 2

Certification

Business Analytics’ for Decision making - Coursera

MS excel - Coursera

National level Quiz (Digital literacy) - MHR

Course Name School/University Location Year of Passing Grade/ Score MBA SGT University Gurugram 2021 74

B com Jai Narayan Vyas

university

Jodhpur 2018 63%

Intermediate Kendriya

Vidyalaya

Jodhpur 2015 65%

High school Kendriya

Vidyalaya

Delhi 2013 60%

Dedicated and Honest Approach towards work

Presentation and Convincing Skills

Creative Dedicated and Honest Approach

Extra-Curricular Activities

Coordinator at “Corporate Resource Center” at Sgt University which helps in Placement drive.

Participation as a volunteer in the University Tech-Fest “SYNERGY”. Personal details

Fathers Name: - Prempal Singh

DOB: - 04 mar 1998

Marital status: - Single

Behavioral Strength

Extra-Curricular Activities

Personal Details

Education

AMIT KUMAR Page 3

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