Customer Service A Food

Curriculum Vitae

MOHAMED IBRAHIM FAHIM IBRAHIM HANAFY

Bur Dubai, Dubai UAE.

Mob: 056-***-****

E-mail: **************.*****@*****.***

SUMMARY OF QUALIFICATION

• Works with passion, service-oriented & willing to learn

• Ability to communicate & work in a different yet exciting environment

• Work under pressure with minimum supervision.

• Good interpersonal skills, able to independently interact with various departments on job-related issues at all levels.

• Pleasant working relationship & able to perform multiple tasks simultaneously.

• Able to handle clerical work such as file handling and management

• To offer a personalized service wherever possible.

• Follows emergency procedures to provide security and safety for the guests and employees. EDUCATION

Tourism and Hotel Management Bachelor of Degree

• HELWAN UNIVERSITY, EGYPT CAIRO - 1999-2003

TRAININGS

• Telephone Etiquette, Social Skills and Sales Awareness.

• Customer Care Program

• Hygiene Training

• Fire Drill (fire Fighting)

• Basic Food Hygiene

• PIC

WORK EXPERIENCE

Baron Restaurant

Restaurant Manager

(05th June 2023 till date)

DUTIES AND RESPONSIBILITIES

• Plan and direct all restaurant operations.

• Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.

• Administer training program prepare schedule and handle inventory effectively.

• Perform regular food and beverage preparation and presentation inspection and maintain inventory to enhance sales.

• Maintain and ensure compliance with established food quality and standards.

• Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations.

• Train and instruct employees to ensure a smooth transition in the company.

• Assist and provide training to staff members and offer incentives when necessary. Curriculum Vitae

C - Restaurant

Supervisor

(08th October 2020 – 15th May 2023)

DUTIES AND RESPONSIBILITIES

• Plan and direct all restaurant operations.

• Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.

• overall responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, and inventory management.

• Supervising, guiding and motivating, team leaders are there to help colleagues work together and ensure they’re delivering good customer service.

• Ensuring the staff is happy so the business can run smoothly, you’ll organize and delegate their workload as well as monitor them to make sure it’s done correctly.

• Depending on the size of the company, your daily tasks could also include AL FANAR RESTAURANT & CAFE

Assistant Restaurant Manager

(April 25, 2018, to September 9, 2020 FINISH CONTRACT) DUTIES AND RESPONSIBILITIES

• Supervise efficient working of departments and assigned shifts, administer pre-meal meetings and rectify all service of staff.

• Administer training program prepare schedule and handle inventory effectively.

• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow-up for same to receive feedback.

• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.

• Maintain and ensure compliance with established food quality and standards.

• Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations.

• Train and instruct employees to ensure a smooth transition in the company.

• Assist and provide training to staff members and offer incentives when necessary. HATAM RESTAURANT

Supervisor/Assistant Restaurant Manager

(FEB 3, 2014 to FEB 25, 2018 FINISH 2 CONTRACTS)

DUTIES AND RESPONSIBILITIES

• Responsible for ensuring smooth operations exist in assigned areas, including staffing, inventory, quality assurance and customer service.

• Responsible for ensuring approved policies and procedures are adhered to and maintained.

• Investigate and resolve food quality, employee, and service complaints.

• Inspects dining area and ensures cleanliness, organization and dining area courtesy.

• Analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results.

• Maintains adequate inventory to ensure adequate quantities are maintained and spoilage minimized. Curriculum Vitae

Olives Lebanese Restaurant (Egypt)

Team Leader

(2008 to 2013)

DUTIES AND RESPONSIBILITIES

• Supervising, guiding and motivating, team leaders are there to help colleagues work together and ensure they’re delivering good customer service.

• Ensuring the staff is happy so the business can run smoothly, you’ll organize and delegate their workload as well as monitor them to make sure it’s done correctly.

• Depending on the size of the company, your daily tasks could also include o Helping with training and development

o Completing paperwork

o Handling complaints (from both staff and customers) o Financial responsibilities

o Ordering stock (where applicable)

o Helping with promotional events

o Personnel duties

o Reporting to senior-level management

J.W Marriott (Egypt)

Captain

(2006 to 2008)

DUTIES AND RESPONSIBILITIES

• Always greet and welcome guests promptly in a warm and friendly manner.

• Always thank and give fond farewell to guests conveying anticipation for their next visit.

• Assist guest with table reservation.

• Assist guest while seating.

• Ensure guest are serviced within specified time.

• Has a good knowledge of menu and presentation standards.

• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

• Able to answer any questions regarding the menu and assist with menu selections.

• Able to anticipate any unexpected guest need and react promptly and tactfully.

• Set tables according to the type of event and service standards.

• Check with guests to ensure satisfaction with each food course and beverage.

• Present accurate final bill to guests and process payment. LANGUAGES & COMMUNICATION

Languages Read Write Speak

English Excellent Excellent Excellent

Arabic Excellent Excellent Excellent

PERSONAL INFORMATION

Date of Birth : April 24, 1980

Place of Birth : Egypt

Sex : Male

Civil Status : Married

Visa Status : Wife Visa

REFFERENCES Will be provided upon request.

Contact this candidate