Customer Service Business Development
Resume:
Ladona Bauer
Boise, Idaho
*************@*****.***
OBJECTIVE AND PROFESSIONAL SUMMARY
I am a driven, energetic entrepreneur with over twenty years of experience in marketing, management, business development, and event planning. I also have several years of small business operation and management experience. My strengths include helping organizations achieve steady revenue growth, increased market share, and strong customer loyalty. I am seeking a career where I can apply my skills as a highly motivated team player with the ability to expand my skill set efficiently and enthusiastically in a professional setting. With a strong background in sales and marketing, relationship building, accounting, budgeting, management, and customer service, I would be a great asset to any organization looking to develop and grow.
EXPERIENCE
August 2022- Country Barn Corner Bar and Grill, Horseshoe Bend, Idaho
Present General Manager: Ensure that guests fully enjoy their visit to the restaurant. Direct and motivate the service staff to ensure that guests are satisfied. Establish restaurant business plans by surveying restaurant demand, ensuring the restaurant meets financial objectives. Attract patrons by developing and implementing marketing, advertising, and public and community programs. Control purchases and inventory. Maintain operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality. Maintain patron satisfaction by monitoring, evaluating, and auditing food and beverage service offerings. Maintain a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures.
2010- A Helping Hand, Boise, Idaho
2022 Owner/Operator: Founded and successfully managed A Helping Hand, which was one of the Treasure Valley’s most trusted cleaning services organizations serving over 300 residential and commercial. Managed all marketing (social, web, referral, cold calling, etc.), sales activities and contracting. Managed all accounts payable and receivable. Promote strong client relations to ensure customer satisfaction, loyalty/retention and repeat business. Recruit, manage and lead teams of up to 20 employees.
2007- LD’s Kids, Boise, Idaho
2010 Operator/Owner: Founded and successfully managed LD’s Kids, which was a child daycare providing a safe and fun environment for children to learn and grow. In-depth knowledge of health, hygiene and nutritional needs of children. Demonstrated ability to work in partnerships with families. Understanding and execution of key activities and experiences for age groups and stages of development. Managed entire business from budgets to marketing to ensure a great service for clients. Provided daycare services for up to 9 children at a time with a staff of 3
EDUCATION
Boise State University, Boise, Idaho
General Studies, 1996-1997
ITT Technical Institute, Boise, Idaho
Legal Secretarial and Accounting Studies, 1994-1996,
Melba High School, Melba, Idaho
Diploma, 1994
SKILLS
Management
Marketing
Problem solving
Public relations
Social skills
Critical thinking
Sales & Marketing
Relationship Building
Community Outreach
Accounting/Budgeting/AR-AP
Staff Recruitment & Management
New Market Development
Team Leadership
Customer Service
REFERENCES
References available upon request.
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