Claims Adjuster Property

SKILLS

QuanƟty Take-Offs

HVAC Systems

Work Breakdown Structure (WBS)

Bid Proposals

Structural Systems

Project Safety

Obtaining Bids

Project Leadership

Community RelaƟons

Risk Management Processes

Subcontractor RelaƟons

Project Deadlines

EDUCATION

Anthem College - Phoenix

Phoenix, AZ 01 /2010

Bachelor of Science: Criminal

JusƟce

May 2021

Bachelor of Science, Criminology

Department Honors

3.8 GPA

CERTIFICATIONS Licensed and

Ordained Minister, Licenses TX, GA

& FL - Property & Casualty

Professional AssociaƟons

PROFESSIONAL SUMMARY

Skilled EsƟmator with proficiency in budget development, reporƟng, and esƟmaƟon. Outstanding experience in Commercial and ResidenƟal Projects. Highly skilled with esƟmaƟng soŌware and XacƟmate Package.

Precise EsƟmator delivers consistently insighƞul cost projecƟons for projects. Resourceful analyzer uƟlizes various esƟmaƟon techniques to verify accuracy of relevant cost factors. Tacƞully relays budget inputs to team for construcƟng cohesive cost blueprints. MeƟculous collaborator with strong organizaƟonal skills. Ability to manage mulƟple projects simultaneously with a high degree of accuracy.

WORK HISTORY

DSC CONSTRUCTION LLC - Project EsƟmator

Atlanta, Georgia • 08/2012 – Present (Part Time/Full Time over the years-Owner Demarkus Gamble is also a Close Friend

Analyze designs and perform accurate cost analysis 100%. Analyze and calculate field measurements, survey plans, and plot plans to create proposals and process work orders.

Prepare bids and proposals to submit to clients and secure a new business increase of 12%.

Prepare material orders to complete projects on Ɵme and within budget 87% in most cases.

ParƟcipate in pre-bid meeƟngs and site visits to understand project scope and idenƟfy potenƟal issues or challenges.

NegoƟate prices and terms with suppliers and vendors to secure best prices for materials and services.

Collaborate with other departments and contractors to access all necessary informaƟon and experƟse to create comprehensive esƟmates.

Use specialized soŌware to create esƟmates quickly and accurately and make esƟmates easily understandable and shareable. Track project costs and expenses to monitor progress and idenƟfy and miƟgate deviaƟons from original esƟmate.

Review and approve invoices and change orders to monitor project expenses and reflect any change to scope in project budget.

RYZE CLAIMS SOLUTIONS -

Remote Claims Examiner

Noblesville, Indiana • 02/2023 08/2023

Managed complaints and grievances using negoƟaƟng and criƟcal thinking skills, which were approximately 72% effecƟve. Worked with private invesƟgators and aƩorneys on preparaƟon of evidence, witness statements and other documentaƟon in preparaƟon for trial.

Researched claims and incident informaƟon to deliver soluƟons and resolve problems with 90% success rate.

Interviewed claimants and witnesses to gather informaƟon.

InvesƟgated and processed insolvent insurance claims for policyholders. TRANSCYNDS CLAIM PARTNERS - Remote QA Desk Reviewer Jacksonville, Florida • 02/2022 - 12/2022

Responsible for Field Adjusters File Reviews, XacƟmate EsƟmate CorrecƟons, Final Report CorrecƟons, and Invoices with 100% Success Rate.

Managed compeƟng deadlines with efficiency 97% RaƟng.

Collaborated with Field Adjusters and photographers to enhance content.

Completed accurate and polished formaƫng in line with reporƟng standards prior to submission.

STEADFAST RESTORATION - Project EsƟmator

Burford, Georgia • 09/2021 - 10/2022

Analyzed InspecƟon informaƟon and performed accurate cost analysis 100%.

Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders for Insurance Carriers.

Analyzed buildings to prepare esƟmates for ResidenƟal and Commercial Work.

Prepared material orders to complete projects on Ɵme and within budget on 95% of our projects.

PAUL DAVIS Of North Atlanta - Project EsƟmator

Norcross, Georgia • 12/2020 - 09/2021

Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.

Analyzed buildings to prepare esƟmates for Commercial and ResidenƟal Work Product.

Responsible for day-to-day InspecƟon of Claim Damages, Project EsƟmaƟons for Insurance Carriers, Commercial Customers and Emergency Team Services.

Significantly increased Quarterly Sales Numbers via Project Sales by 22% annually.

GENPACT (GeneraƟng Global Impact) - Senior Process Associate Sandy Springs, Georgia • 10/2019 - 11/2020

Met month-end reporƟng objecƟves and deadlines by 92%.

ParƟcipated in special projects to increase producƟvity by 17%, making meaningful impact on both company and mission.

Supervised team of process associates to enhance accountability, develop professional skills, and improve efficiency.

Reviews Warranty Claims for HOME DEPOT Customers by preparing detailed esƟmate of repair or full replacement for overall SeƩlement Payments or liƟgaƟon proceedings. Proficient in Workflow Systems, Salesforce System, Clearview Systems and LMS Live Systems. MUELLER REPORT SERVICES - Field RepresentaƟve

Albany, New York • 07/2019 - 10/2019

Traveled up to one hundred miles per day to visit customer locaƟons.

Strengthened merchandising and promoƟonal strategies to drive customer engagement and boost. sales.

Traveled to over one hundred local stores to assist with resolving problems and customer complaints.

Connected with customers to assess saƟsfacƟon and resolve service issues. WORLEY CLAIM SERVICES - Catastrophe Property Claims Adjuster fisher, Indiana 12/2017 - 01/2019

Exercised proper judgment and decision making to analyze over one hundred claims per month.

Responsible for day-to-day servicing of daily Hurricane Irma Storm Claims. Claims consisted of severe damage sustained to elevaƟons and roof structures, due to high winds along with major interior water damage to both residenƟal and commercial structures.

Many residenƟal 2-story roofs 7/12 to 10/12 roof pitches. Commercial TPO & Bitumen Roofs Maintained strong, posiƟve relaƟonships with insureds throughout catastrophe tours. Produced Ɵmely and accurate claim seƩlements consistently. FORTSON'S CLEANING SERVICES - OperaƟon Manager

Macon, Georgia • 07/2014 - 12/2017

Established posiƟve and effecƟve communicaƟon among unit staff and organizaƟon leadership, reducing miscommunicaƟons, and missed deadlines by 90%. Set, enforced, and opƟmized internal policies to maintain responsiveness to demands 100%.

Cleaning InspecƟons of various building faciliƟes under contract via Company’s. Standards of Performance (SOP) Guidelines 100%.

STATE Of the ART ADJUSTINGS INC. (SOTTA) - ExecuƟve General Adjuster Warner Robins, Georgia 09/2009 - 06/2014

Verified insurance claims and determined fair amount for seƩlement.

Prepared summaries of damage, payments, and policy coverage with 100% effecƟveness.

Georgia State Licensed ExecuƟve General Adjuster Managed Various Large Loss Commercial Lines Claims such as Elementary, Middle Schools and High Schools.

Served as Director of Field & Claim OperaƟons for State of Georgia.

Coordinator and principal focal point for implementaƟon of Commercial Schools

Managed All ProperƟes and Board of EducaƟon School Bus Fleet Accounts for Georgia School Board AssociaƟon. (GSBA) • Developed new process for employee evaluaƟon which resulted in 95% marked performance improvements.

OWEN CLAIMS SERVICES INC - ExecuƟve General Property Adjuster Savannah, Georgia 06/2006 - 08/2009

Carefully reviewed claim informaƟon to verify 87% accuracy and avert fraudulent claims.

InvesƟgated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.

Prepared comprehensive reports to negoƟate purchase price and repair of properƟes. Developed effecƟve techniques to miƟgate losses 100%. GRANGE MUTUAL INSURANCE COMPANY - Regional Unit Supervisor Warner Robins, Georgia 05/2002 - 06/2006

Discussed staff development training needs, providing schedules of conƟnuing educaƟon opportuniƟes.

Verified employee performance with review of completed work assignments techniques.

Performed paraprofessional counseling, custodial acƟviƟes for treatment, evaluaƟon in all insurance lines of claim representaƟon.

Compiled rouƟne adjustment reports with staff input to prepare mandatory Home Office Progress Reports.

Reviewed All Large Loss Reports for Property, Auto-GL Adjusters Case Files for Reserves Payment Approvals.

Performed all Quarterly Reviews for Merit Increases, PromoƟons averaging 8%.

ParƟcipated in all Managerial Home Office-Based MeeƟngs in Columbus Ohio.

Managed all Company Fleet Vehicles Expense Reports, Maintenance Reports. Supervised Staff of 12 to 16 Claims RepresentaƟves with 100% efficiently. Conducted Large Loss Fire, Water Damage Re-InspecƟons as training for intermediate property adjusters.

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