Customer Service Political Science
Resume:
Jayla Stepp
Tempe, AZ *****
*****.*****@******.***
I am a freshman at Arizona State University. I am majoring in Political Science and have recently joined a sorority. I am outgoing, friendly, intelligent, responsible, and hard working. Work Experience
Server/Waiter
The Enclave at Anthem Senior Living-Phoenix, AZ
November 2022 to August 2024
References: +1-253-***-****
I have friendly, knowledgeable skills working within the food industry.
• Handled 8-10 tables daily
• Welcomed diners and guests as they arrived
• Took food and drink orders
• Served meals
• Checked on diners and guests frequently
• Prepared orders
• Cleared tables
• Maintained a clean work area
• Worked at a Senior Living Home Restaurant
• Managed cash, check, credit orders
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Trained new staff members on restaurant procedures, menu items, and customer service standards
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Lifeguard
Anthem Community Center-Phoenix, AZ
May 2022 to August 2022
References: 970-***-****
I worked as a lifeguard over the Summer. There I acquired lifelong skills. From being CPR certified to learning what to do in first aid situations.
• Monitored pool area to ensure the safety of all swimmers and enforce pool rules
• Performed water rescues and administered first aid when necessary, maintaining a calm and professional demeanor
• Participated in ongoing training sessions to enhance lifeguarding skills and stay up-to-date on CPR/ AED techniques
• Collaborated with other lifeguards to coordinate shift schedules and ensure adequate coverage at all times
• Assisted in the implementation of emergency action plans to effectively respond to potential hazards or emergencies
• Responded quickly to distressed swimmers or individuals experiencing medical emergencies while following established rescue procedures
• Promoted a safe swimming environment by enforcing rules such as no diving in shallow areas or running on wet surfaces
• Assisted in organizing special events such as swim meets or aquatic fitness classes
• Actively monitored weather conditions for potential risks such as lightning storms or extreme heat
• Maintained physical fitness and endurance to perform rescues and respond effectively in emergency situations
• Collaborated with other staff members to develop and implement safety protocols and procedures
• Participated in drills and simulations to practice emergency response scenarios
• Maintained a professional appearance by adhering to uniform standards
• Assisted in the maintenance of pool equipment such as rescue tubes, backboards, and first aid kits Education
Bachelor's degree in Political Science
Arizona State University-Tempe - Tempe, AZ
August 2024 to Present
Senior High School Education
Boulder Creek High School - Phoenix, AZ
August 2020 to May 2024
Skills
• Babysitting
• Lifeguard
• Teaching
• Childcare
• Toddler Care
• Serving Experience
• Cheerleading
• Swimming
• Food Industry
• Communication skills
• Customer service
• Phone etiquette
• Serving
• Food safety
• Organizational skills
• Typing
• Kitchen experience
• Knife skills
• Restaurant experience
• Basic math
Languages
• Mandarin - Expert
Certifications and Licenses
AED Certification
Lifeguard Training
CPR Certification
First Aid Certification
Food Handler
August 2022 to Present
In high school I completed Advanced Early Childhood course, the first year consisted of learning about the steps from fetus to infant. The second year I took a “Food Handler’s Certification” course and became fully certified. I also attended our school’s preschool everyday and taught the toddlers.
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