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Customer Service Political Science

Location:
Tempe, AZ
Salary:
25
Posted:
September 30, 2024

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Resume:

Jayla Stepp

Tempe, AZ *****

*****.*****@******.***

+1-623-***-****

I am a freshman at Arizona State University. I am majoring in Political Science and have recently joined a sorority. I am outgoing, friendly, intelligent, responsible, and hard working. Work Experience

Server/Waiter

The Enclave at Anthem Senior Living-Phoenix, AZ

November 2022 to August 2024

References: +1-253-***-****

I have friendly, knowledgeable skills working within the food industry.

• Handled 8-10 tables daily

• Welcomed diners and guests as they arrived

• Took food and drink orders

• Served meals

• Checked on diners and guests frequently

• Prepared orders

• Cleared tables

• Maintained a clean work area

• Worked at a Senior Living Home Restaurant

• Managed cash, check, credit orders

• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours

• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals

• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services

• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

• Trained new staff members on restaurant procedures, menu items, and customer service standards

• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers

• Collaborated with team members to create a positive work environment focused on delivering excellent customer service

Lifeguard

Anthem Community Center-Phoenix, AZ

May 2022 to August 2022

References: 970-***-****

I worked as a lifeguard over the Summer. There I acquired lifelong skills. From being CPR certified to learning what to do in first aid situations.

• Monitored pool area to ensure the safety of all swimmers and enforce pool rules

• Performed water rescues and administered first aid when necessary, maintaining a calm and professional demeanor

• Participated in ongoing training sessions to enhance lifeguarding skills and stay up-to-date on CPR/ AED techniques

• Collaborated with other lifeguards to coordinate shift schedules and ensure adequate coverage at all times

• Assisted in the implementation of emergency action plans to effectively respond to potential hazards or emergencies

• Responded quickly to distressed swimmers or individuals experiencing medical emergencies while following established rescue procedures

• Promoted a safe swimming environment by enforcing rules such as no diving in shallow areas or running on wet surfaces

• Assisted in organizing special events such as swim meets or aquatic fitness classes

• Actively monitored weather conditions for potential risks such as lightning storms or extreme heat

• Maintained physical fitness and endurance to perform rescues and respond effectively in emergency situations

• Collaborated with other staff members to develop and implement safety protocols and procedures

• Participated in drills and simulations to practice emergency response scenarios

• Maintained a professional appearance by adhering to uniform standards

• Assisted in the maintenance of pool equipment such as rescue tubes, backboards, and first aid kits Education

Bachelor's degree in Political Science

Arizona State University-Tempe - Tempe, AZ

August 2024 to Present

Senior High School Education

Boulder Creek High School - Phoenix, AZ

August 2020 to May 2024

Skills

• Babysitting

• Lifeguard

• Teaching

• Childcare

• Toddler Care

• Serving Experience

• Cheerleading

• Swimming

• Food Industry

• Communication skills

• Customer service

• Phone etiquette

• Serving

• Food safety

• Organizational skills

• Typing

• Kitchen experience

• Knife skills

• Restaurant experience

• Basic math

Languages

• Mandarin - Expert

Certifications and Licenses

AED Certification

Lifeguard Training

CPR Certification

First Aid Certification

Food Handler

August 2022 to Present

In high school I completed Advanced Early Childhood course, the first year consisted of learning about the steps from fetus to infant. The second year I took a “Food Handler’s Certification” course and became fully certified. I also attended our school’s preschool everyday and taught the toddlers.



Contact this candidate