Customer Service Warehouse Associate

Deja Lett

Customer service associate, waitress and warehouse associate with over 5 years of experience in customer service representative. Expert at giving presentations to large groups and educating prospective customers about product benefits. Persuasive communicator passionate about setting and achieving goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled Brand Ambassador with 3 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service and warehouse position. Ready to help team achieve company goals. Skills

Work History

Product Demonstrator

Costco, Bakersfield, CA March 2019 - February 2022 Victorville, CA 92392 760-***-**** **********@*****.*** Building Brand Awareness

Description and Demonstration of Products

Product Demonstrations and Presentations

Customer Service and Assistance

Complex Problem-Solving

Group Presentations

Social Perceptiveness

Reading Comprehension

Product Display

Arranged demonstration areas to be appealing to attract attention of prospective customers. Assisted customers in locating items, addressed questions and provided product samples. Set up product displays before demonstrations and checked after completing presentation to maintain attractive Warehouse Associate

Dreyer's, Bakersfield, CA January 2019 - October 2021 Customer Service Associate

Sears, Bakersfield, CA January 2017 - September 2021 sales space.

Recommended specific product options to meet customer needs. Arranged demonstration areas to be appealing to attract attention of prospective customers Assisted customers in locating items, addressed questions and provided product samples Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space

Recorded quantities of sample and coupon distribution to estimate productivity and sales Prepared orders for shipment by picking, packing, and labeling merchandise. Worked safely around moving machinery.

Assembled orders and packed items for shipment, conveying orders to shipping personnel Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Consistently lifted materials weighing as much as 50 pounds Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided training and support to new associates to help provide high-quality customer service. Provided customer feedback to management and identified areas of improvement for products and services Kept detailed records of customer interactions to track and resolve issues quickly Increased revenue by cross-selling and upselling products and services Developed and actualized customer service initiatives to decrease wait times Responded to customer calls and emails to answer questions about products and services Provided training and support to new associates to help provide high-quality customer service Provided product and service recommendations to guide customers on products to meet varying needs Handled billing and payment issues following guidelines, resolving disputes properly Informed customers about special promotions and provided detailed information for various products Delivered prompt service to prioritize customer needs Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences Helped large volume of customers every day with positive attitude and focus on customer satisfaction Actively listened to customers, handled concerns quickly and escalated major issues to supervisor Answered customer telephone calls promptly to avoid on-hold wait times Offered advice and assistance to customers, paying attention to special needs or wants Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Responded to customer requests, offering excellent support and tailored recommendations to address needs Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces Maintained up-to-date knowledge of product and service changes Responded proactively and positively to rapid change Solved problems with products and services by providing customers with technical support Utilized internal software and tools to meet customer needs and resolved issues promptly Exhibited high energy and professionalism when dealing with clients and staff Investigated and resolved customer inquiries and complaints quickly Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales

Met customer call guidelines for service levels, handle time and productivity Developed highly empathetic client relationships and earned reputation for exceeding service standard goals Followed up with customers about resolved issues to maintain high standards of customer service Sought ways to improve processes and services provided Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

Promptly responded to inquiries and requests from prospective customers Trained new personnel regarding company operations, policies and services Security Gaurd

O&A Security Services, Bakersfield, CA May 2019 - August 2021 Managed timely and effective replacement of damaged or missing products Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Calculated correct order totals, updated accounts, and maintained detailed records for inventory management Trained staff on operating procedures and company services Increased efficiency and team productivity by promoting operational best practices Promoted available products and services to customers during service, account management, and order calls Educated customers about billing, payment processing and support policies and procedures Cross-trained and provided backup support for organizational leadership Cross-trained and backed up other customer service managers Developed and updated databases to handle customer data Enhanced productivity levels by anticipating needs and delivering outstanding support Increased efficiency and performance by monitoring team member productivity and providing feedback Investigated and resolved accounting, service and delivery concerns Created and maintained detailed database to develop promotional sales Followed-through on all critical inter-departmental escalations to increase customer retention rates Reduced process inconsistencies and effectively trained team members on best practices and protocols Resolved associate, tool and service delivery issues revealed by statistical reports Optimized customer support by establishing collaborative service environments through targeted operational initiatives

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Remained calm, assertive, and mindful to think critically and problem solve during stressful situations. Responded quickly to incidents and assessed active situations for security concerns. Responded quickly to emergency situations to assess and deflect issues. Completed full building and grounds patrols to spot and investigate concerns. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Worked independently and collaboratively to resolve urgent issues to protect lives and property. Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises. Adhered to established procedures and posted orders to enforce company rules, policies and regulations to Waitress Supervisor

Cindy's, Bakersfield, CA May 2017 - February 2020 Education

GED Expected in July 2027

general public.

Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties. Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management. Monitored dining rooms for seating availability as well as service, safety, and well-being of guests. Greeted new customers, discussed specials, and took drink orders. Supervised server staff and simultaneously served personal section of tables. Trained staff members on use of POS system.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty Monitored dining rooms for seating availability as well as service, safety, and well-being of guests Greeted new customers, discussed specials, and took drink orders Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business

Managed food resources, memorized orders, and coordinated customer service Maintained customer satisfaction with timely table check-ins to assess food and beverage needs Bussed and reset tables to keep dining room and work areas clean Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables

Supervised dining table set-up to prepare for diversity of event types, following strict service standards Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues

Bakersfield Adult Schools, Bakersfield, CA

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