Customer Service United States

MARIENNE PERILLA

**********@*****.*** 415-***-**** Colorado Springs, CO 80925 WWW: Bold Profile

Profile

A results-oriented individual with 4 and a half years of experience impacting US Army operations with a proven track record of exemplary conduct during service. She has a wide array of skills in various industries such as manufacturing and production, customer service and sales, and a pre-med in Biochemistry. She approaches every situation with a panoramic perspective and exceptional work ethic, making her an asset eager to contribute her expertise and commit to the team. Skills

Leadership, Management, Training Development

Critical thinking and decision-making

Customer Service and Sales

Quantitative Analysis, Laboratory Operations, Biostatistics Presentation, Technical Writing, Evaluation Reports Medical Terminology, Physiology and Anatomy

Microbiological and Phytochemical Testing and Sampling Retail, Laboratory, Healthcare, Military Safety and Regulatory Compliance

Retail, Laboratory, Military Machine and Equipment Operations, Maintenance and Inventory

Work Experience

03/2020 - 07/2024

US Army

Colorado Springs,

United States

Sergeant

Organized and provided detailed instruction in physical and classroom-based training events that encouraged learning in fast-paced, high-stress environments Directed and supervised personnel based on individual skills to maximize workflow efficiency and maintain a proactive work environment

Presented innovative ways of thinking and effective communication in meetings and monthly evaluation reports

Coordinated with other leaders and soldiers to deliver mission-critical support using technical expertise and sound military judgment leading to successful operations in Camp Casey, South Korea from June 2023-February 2024

10/2019 - 02/2020

Sephora

Daly City, United

States

Sales Associate

Processed transactions with the POS securely according to company policies, while upselling products and recommending the existing loyalty program Enhanced customer service satisfaction by providing accurate information on promotions and recommending new products and services to increase sales opportunities Handled customer complaints in a professional manner Maintained the cleanliness and organization of stocks and inventories and displayed flexibility by performing other necessary tasks

08/2018 - 08/2019

Terumo Philippines

Corporation

Quality Assurance Chemist

Monitored the quality of raw materials by analyzing samples using laboratory practices in HPLC, GC, and MS according to protocols and identified areas for improvement that increased productivity

Investigated trends of data related to product quality in collaboration with other analysts to

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identify issues, then proposed corrective actions promptly that resolved deficiencies Established an improved equipment operation and safety protocol to maintain their integrity and good working conditions that avoided delays in operations Education

Expected in 10/2026

Phoenix, AZ

Master of Public Health

Grand Canyon University

06/2018

Philippines

Bachelor of Science in Biochemistry

University of Santo Tomas

2014, 2015, 2016, 2018 - Dean's List

Attended Seminars in Forensics, Next Generation Sequencing, Clinical Nutrition, Student Government, Leadership and Management, Event Coordination Thesis Research Title: Expression of Nav1.5 for Characterization of Ion Channel Binding Peptides from Philippine Theraphosidae Spiders

Additional Information

Date of Birth: 11/02/1997

Nationality: United States of America

Security Clearance: TS/SCI

Languages

English

Filipino

Languages

English:

Native/ Bilingual

Filipino/Tagalog:

Native/ Bilingual

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