Customer Service Representative

Sheila Ojeda

Bilingual Customer Service Rep, Administrative Asst., Accounting Experienced

Orlando, FL 32820

************@*****.*** 404-***-****

A challenging position where strong management, communication and leadership skills can be used to improve production and customer service.

WORK EXPERIENCE

Bilingual Customer Service Representative/ Account Receivable Colorado Boxed Beef - Atlanta, GA - February 2013 to July 2024 Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer new accounts. Maintains customer records by updating account information. Keying order in AS400. Collect payments from completed routes. Posts customer payments by recording cash, checks, and credit card transactions. Prepare bank daily bank deposits. Cashier / Customer Service Representative/ Account Receivable United Recycling Inc - Morrow, GA - 2010 to 2013

Provided excellent customer service. Paid members for material using a computer terminal. Balanced cash drawer, bank orders and deposits.

Account Receivable. Keep records and data entry on payments received from vendors. Bilingual Office Representative/ Receptionist

State Farm Insurance - Rex, GA - 2008 to 2009

Provide customer service and quotes to possible and existing customers. Sale policies and products. Take payments and make deposits. Prepared and sent bills, policies, invoices and checks. Operated computer terminal to input and retrieve data. Provided personalized service to Spanish customer.

Bilingual Customer Service Representative

Peachstate Insurance - Jonesboro, GA - 2006 to 2008 Filed records of insurance transactions and kept calendar of premiums due and expiration dates of policies. Resolved complaints. Prepared and sent bills, policies, invoices and checks. Operated computer terminal to input and retrieve data. Provided personalized service to Spanish customer.

Bilingual Customer Service Representative

AGL - Riverdale, GA - 2006 to 2006

Call Center - Inbound calls. Provided service to Spanish customer, resolving complaints and data entry. Administrative Assistant

Diamond Masonry, Inc - Ellenwood, GA - 2004 to 2005 Office and Administration Support. Directed and coordinated activities involved with production, sale and distribution of masonry products. Account Payable and receivable bookkeeper. Bilingual Customer Service Representative

State Farm Insurance - Morrow, GA - 2003 to 2004

Bilingual Customer Service Representative

State Farm Insurance - Jonesboro, GA - 2000 to 2000 Filed records of insurance transactions and kept calendar of premiums due and expiration dates of policies. Resolved complaints. Prepared and sent bills, policies, invoices and checks. Operated computer terminal to input and retrieve data. Provided personalized service to Spanish customer.

Correctional Officer

South Fulton Regional Municipal Jail - Union City, GA - 1999 to 2000 Guarded inmates in penal institution in accordance with established policies, regulations and procedures. Delivered oral and written presentations for Spanish inmates. Supervised and processed inmates on Admission area. EDUCATION

Business Administration and Computer Science / Accounting Catholic University of Puerto Rico - Ponce, PR

1990 to 1995

SKILLS

Bilingual; Fully bilingual in Spanish and English. Experienced in all Windows platforms; MS Office, Excel, Word, Power Point and AS400.

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