Customer Service Representative

LISA RESSLER

Houston, Pa ***** ***********@*******.*** 724-***-****

BACKGROUND SUMMARY

I have been working as a Customer Service Representative most of my life. Currently, I work at Kohl’s where I am the Cash Office and Customer Service Lead, and have been there for six and a half years. I have always loved working as a Customer Service Representative and am very good at it. I am enthusiastic about working remotely and helping others navigate their insurance. Training has never been an issue as I pick things up quickly. EDUCATION

High School Diploma

Canon-McMillan High School Canonsburg, PA Graduated: Jun 1994 High Honors / 3.9 GPA

EXPERIENCE

Cash Office/Customer Service Lead

Kohl's Washington, PA Nov 2017 - Present

• Balancing registers, preparing deposits, data entry

• Assisting with returns, issues, orders, and the processing of items returning to the warehouse

• In-take, process, and prepare for transfer to Amazon

• Training new hires

• Communication of new information and processes

• Multi-tasking

Front-end Supervisor

ToysRUs Washington, PA Jul 2011 - Oct 2017

• Greeting in an enthusiastic and friendly manner

• Listening and communicating so that the customer understands

• Problem-solving

• De-escalating when necessary

• Proficient in verbal and written communication

• Cash Office: data entry

Social Worker

Mount Trexler Manor Limeport, PA Oct 1998 - May 2002 Personal Care home for people with mental disabilities.

• Supervisor for clients with mental health disabilities, assuring they were all right

• Assist clients with their needs, develop a personal treatment plan, follow up on medical appointments and their medical bills, and communicate all of this with the Social Services Department Lead including clients’ family members

VOLUNTEER EXPERIENCE

Kohl's Cares Nov 2017 - Present

• Volunteer for various local school districts

• Made blankets for the Children's Hospital

• Project Bundle Up

Chartiers-Houston Community Service Spring 2005 - Present

• Fundraising for the school district for various events

• Chaperoning for field trips, festivals, and sporting events

• Volunteer for multiple walk-a-thons, i.e. March of Dimes and Susan G Komen

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