Customer Service Brand Ambassador

Kathleen Stokes

Wilson,NC ***** -252-***-**** ***********@*****.***

Summary

Efficient leader that strives to exceed company goals while providing stellar services to clients. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize staff engagement and performance. Highly organized with good program management and brand ambassador abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments to achieve company goals.

Skills

Brand Ambassador

Detailed and Organized

Collaboration/Teamwork

Balancing Multiple Priorities

Building Quality Clientele Relationships

Maintaining High Quality Execution

Experience

CVS December 2023-Current

Shift Supervisor

Wilson,NC

●Ensuring company policies are being followed while maintaining a diverse yet universal management style that follows the company best practices.

●Supports shift operations,sales performance, and execution of brand excellence within company to ensure they align with policies/procedures as expected.

●Resolving problems and maintaining an ongoing professional relationship with the customer and vendors.

●Train, develop, and motivate staff to improve performance and meet objectives.

The UPS Store March 2023-December 2023

Customer Service Associate

Wilson,NC

●Providing quality customer service for consumers needing assistance with their inquiries for documentation and shipping merchandise.

●Resolving problems and maintaining an ongoing professional relationship with the customer and vendors.

●Aide senior management by recommending any necessary adjustments and changes to production processes.

●Perform general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, and operations support.

The Candy Shop December 2015 -March 2023

Assistant Manager

Zebulon, NC

●Oversee daily operations of the salon to ensure maximum success of the company brand to align with targeted goals.

●Recruiting salon staff that meets mandatory educational and licensing requirements.

●Assessed,motivated, and empowered stylists to build customer satisfaction and loyalty, to support client retention and company growth.

●Ensuring company policies are being followed while maintaining a diverse yet universal management style that follows the company best practices.

LongLeaf Neuro-Medical Treatment January 2008- December 2015

CNA

Wilson, NC

●Preserve patient dignity and minimize discomfort while carrying out required duties scheduled per duration of shift.

● Aided residents with daily routine activities of dailing living including nutrition/medication, bathing and grooming, physical therapy, and transporting.

●Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to the nursing supervisor.

●Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements.

Miss Daisy’s Healthcare and GroupHomes August 2004- January 2008

CNA

Wilson, NC

●Preserve patient dignity and minimize discomfort while carrying out required duties scheduled per duration of shift.

●Aided residents with daily routine activities of dailing living including nutrition/medication, bathing and grooming, physical therapy, and transporting.

●Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to the nursing supervisor.

●Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements.

Friendly Elm Rest Home April 2002- August 2004

CNA

Elm City, NC

●Preserve patient dignity and minimize discomfort while carrying out required duties scheduled per duration of shift.

●Aided residents with daily routine activities of dailing living including nutrition/medication, bathing and grooming, physical therapy, and transporting.

●Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to the nursing supervisor.

●Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements.

Wrangler Jeans December 1999-April 2002

Garment Inspector

Wilson, NC

●Recommending any necessary adjustments and changes to production processes.

●Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

●Commitment to excellence with an ability to work through business challenges consistently and effectively through collaboration and transparency.

●Control quality of apparel and garments to take corrective action as needed to adjust accessories and trimmings.

Education and Training

R.L. Fike HighSchool June 1999

General Diploma

Notary Public, North Carolia Valid until Sept.2028

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