Customer Service Quality Assurance

Chicago, IL ***** +1-630-***-**** **********@*****.***

GABRIEL STYLES

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

PROFESSIONAL

SUMMARY

SKILLS Bookkeeping (Less than 1

year)

●

Coaching (Less than 1

year)

●

● Filing (Less than 1 year)

Microsoft Office (Less than

1 year)

●

MS OFFICE (Less than 1

year)

●

● Stocking (Less than 1 year)

Time Management (Less

than 1 year)

●

● Training (Less than 1 year)

● Microsoft Outlook

● Telemarketing

● Data Entry

● Complaint Resolution

● Customer Service

● Payment Processing

● Account Updating

● Call Control

● Quality Assurance

Customer Relationship

Management

●

● Gathering Information

● Product Knowledge

● Record Preparation

● Inbound Phone Calls

Customer

Communications

●

Quality Assurance

Controls

●

CALL CENTER REPRESENTATIVE 01/2022 to 01/2023

NORC at the University of Chicago, Chicago, IL

WORK HISTORY

● Make calls on behalf of the CDC

● Help people understand the importance of completing a survey

● Speaking on the phone with enthusiasm and professionalism

● Managing our own time throughout work.

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

●

Streamlined call flow processes for more efficient response times and increased productivity.

●

Improved first-call resolution rates with thorough issue analysis and effective problem- solving techniques.

●

Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

●

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

●

Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

●

● Collaborated with team members to share best practices and improve overall team MEAT DEPARTMENT ASSOCIATE 09/2018 to 01/2019

Potash market

DESK ASSISTANT/CABINET FILER 05/2017 to 08/2017

Tawani Enterprises

FOOD RUNNER/EXPO 04/2014 to 08/2016

Hollywood Palms

performance in meeting targets.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

●

Followed up with customers about resolved issues to maintain high standards of customer service.

●

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

●

● Wrapped meat up and served it to customers at a fast and orderly manner

● Stocked shelves in aisles throughout the day

● Ensured quality service

● Maintained a sanitary workspace

● Helped customers when asked for help.

● Organized and properly placed accounting records in correct files

● Set up work room meetings

● Set up phone call meetings, and took messages for busy and or absent co-workers

● Organized financial paperwork

● Restocked supply cabinets by taking inventory

● Clean break room.

● Supplied food, drinks, and gave suggestions for the customers

● Ensured quality service

● Resolved customer complaints in a respectable manner

● Maintained a sanitary workspace

● Organized financial paperwork

● Ability to work under pressure.

Waubonsie Valley High School, Aurora, IL

Subjects: Finance, Accounting, Honors Accounting II, Consumer Economics DePaul University, Chicago, IL

Subjects: Finance, Screenplay, Teleplay

DePaul University, Chicago, IL

BFA in Film and Television, Film And Television, 06/2021 EDUCATION

Contact this candidate