Customer Service Support
Resume:
Jeannie Matsamas-Glenn
CPC-A
West Valley City, UT. 84128 *************@*****.***
Objective Inpatient/outpatient records coding with ICD-10, HCPCS, and
CPT coding expertise. Familiar with commercial and private insurance
carries. Seeking a position to start using the skills I gained in college.
Medical coding 1 year of experience in hospital inpatient/outpatient
coding. Certified in ICD-10-CM, ICD-10-PCS, HCPCS II, and CPT.
Dedicated employee known for punctuality; pursing employment were,
good customer service and a positive attitude will make a difference. Organized and motivated employment to apply time management and
organizational skills in various environments. Seeking entry-level
opportunity with my skills while facilitating company growth.
The skills I have accumulated over the years are.
Customer support needs assessment
Technical troubleshooting
Windows 10
Service desk support
Multitasking
ICD-10-CM
CPT
HCPC II
ICD-10-PCS
3m
Professional
Accomplishments Customer service and leadership
While at Southwest Airlines I was an IAMAW union steward
For over eighteen years, I took their training classes.
Leadership I training.
Leadership II training
Advanced leadership
Train the Trainer
I made the horror roll in college.
I made the Dean’s list.
Experience 1/1/1994- 08/31/2020
Customer support and service
Southwest Airlines/IAMWA shop steward
Phoenix, AZ.
7/92-01/01/1994
Morris Air
Salt Lake City, UT.
Education Medical Billing and Coding associate degree
Eastern Gateway Community College
Online, and Zoom classes.
10/29/2020-6/3/2023
Relevant courses
Pathophysiology
Human anatomy and physiology
Medical Terminology
Introduction to health records
Reimbursement methodologies
CPT Coding
Principles of pharmacology
ICD Coding
Advanced Coding
Legal and Ethical concepts in healthcare
Healthcare indexes/Registries
Management of Health information services
Credentials CPC-A, Plan to sit for the Registered Health Information Technician RHIT exam after graduation. I graduated on 6/3/2023.
References Available upon request.
Contact this candidate