Customer Service Forklift Operator
Resume:
PATRICIA (Trish) McGONAGLE
*** **** ****** ******* ** 08065
***********@*****.***
SUMMARY
I am a can do hard working team player who has over fifteen years of customer service experience. A fast-paced work environment is ideal; quality work completed safely, on time and in accordance with all regulatory requirements is my standard. Being a fast learner, who is always interested in how things function, I am uniquely qualified with a broad range of experience from: mechanically, business operations, logistics, inventory control to supply chain support. I work well with others and do my best to ensure customer satisfaction and business success. You will find me to be a valuable asset to your team and in achieving company goals!
EXPERIENCE
Shipping Clerk (2019 to 2021) Yard Truck Specialists - Bensalem, PA
Provided quality customer support to large and small business concerns for a variety of truck parts
Forklift Operator
Filled worldwide customer orders from over 45,000 parts housed in a 21,000 foot warehouse
Order processing - pulled, packed and shipped parts for all makes and models of jockey trucks, including: Kalmar Ottawa, Capacity, Magnum, SISU, Champion, Crane Carrier, TICO, and more
Ensured customers received the correct parts fast, the team shipped 95% of all parts orders the same day
Adhered to OSHA, Company policies/guidelines, and Workplace Emergencies and Evacuations procedures
Inventory Specialist (2014 – 2019) Advance Auto Parts - Philadelphia, PA
Received, inspected and stocked Auto Parts supplies up to 5000 pieces per week
Scanned all parts delivered and adjusted for any variances
Provided quality customer service with professional auto shops and DIY customers
Filled customer orders, pulled and packaged parts for shipment, ensured quantity and accuracy
Conducted full store inventory twice a year, checked for variances on the inventory scanned
Knowledge of where all parts were stored within the store and quantity
Followed to and enforced all regulatory, and company requirements directly contributed to safety
Inventory Management Associate (2006 – 2008) The Home Depot - Philadelphia, PA
Assessed inventories and stocked supplies at optimal levels for expected demands
License to operate propane forklifts small and large
License to operate reach truck and Electric Pallet Jack Tool
Knowledge of plumbing and other departments, daily assisted professional and DIY customers
Contacted vendors for inventory orders as needed
Attended daily meetings with IMAs from all departments to review sales and strategies
Master Technician overnight rental department
Followed all instructions for Safety and Health and technical guidelines on workplace hazards / controls
Parts Sales Manager (2002 – 2006) AutoZone Inc - Philadelphia, PA
Opened and closed the store; reconciled registers and readied accurate Bank deposits
Customer service; served as lead for new hires and parts sales workers
Selected for a special overnight inspection team to inventory a Trenton NJ store that was over stocked
Researched and identified supply vendors for inventory returns
Cleared out and re-inventoried the stores’ parts department enabling accurate inventory management
Adhered to all regulatory requirements contributing to safety and accomplishment of store goals
Teacher’s Aid (2000 -2014) Little Learners Day Care Center – Philadelphia, PA
Child care, admitted and discharged children; enforced regulations and center policies
EDUCATION AND TRAINING
High School Diploma – graduate Northeast HS Philadelphia, PA
Journeyman and Apprentice Training Center (JATC) Operating Engineers – Philadelphia, PA
Licensed Driver – Pennsylvania
Licensed Forklift operator
REFERENCES:
Al Worthing Jr. - 215-***-****
Kelston Aleong - 215-***-****
Theresa Ories - 410-***-****
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